2 lines seized on SIP 3911 when calls comes from AA of CUE
Hope someone can help me on this. Below are the CME and CUE versions as well as the FW load of the SIP3911
> CME - version 8.6
> CUE - version 8.6.3
> SIP3911 - FW Load SIP3951.8-1-2SR1
Issue: Whenever an incoming call goes through the Auto-Attendant of the CUE and transferred to a hunt-group parallel (which will ring the phones within the hunt-group). SIP 3911 phones within the hunt-group is receiving 2 calls from the same number, this prevents the user to transfer the call to another user since the 3911 can only handle 2 simultaneous call. If the caller's number is 2116677 then you can see from the SIP 3911 that there are 2 calls from 2116677, this is not the same case for the 7960 SCCP Phones which are also members of the same hunt-group. We are experienccing it only on the 3911s.
Attachments: Attached is the trace I have gathered. Call is from extension 7028 to the pilot number of the Auto-Attendant which is 4000. The the caller presses option 3 in the AA to be transferred to the parallel hunt-group with pilot number 7998 which was eventually answered by extension 7039. Logs are debug ccsip messages and debug ccsip calls.
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