05-15-2012 11:18 PM - edited 03-16-2019 11:11 AM
Hi All,
A user is having this error on his phone , when tryin to access his extension mob service.
AFAIK , this happens when you have not checked the enable extension mobility on the device page.
Although the user is off shift now ( n me vice a versa ) , i have checked everything.. the subscription, the device profile enabled on his phone, the log out profile, the extension being assoicated with the device profile, the device associated with the user ( that is it right ) .
So in case , if the user still complains about the same, what other things do i need to check..
callmanager_6.x , phone 7961
Whatever level you reach getting better never stops -- Sachin Tendulkar
Solved! Go to Solution.
05-16-2012 07:20 AM
Hi,
From the EM troubleshooting book
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/6_0_1/tbfeat.html
Make sure that on the CUCM admin page for the phone that you have checked
the "Enable Extension Mobility" field.
Make sure that the phone is subscribed to the EM service.
If it still not working.
Gather and note the phone settings.
Disconnect the phone
Delete the phone
Rebuild the phone
Reconnect the phone
Test again
Regards,
Alex.
Please rate useful posts.
05-16-2012 07:20 AM
Hi,
From the EM troubleshooting book
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/6_0_1/tbfeat.html
Make sure that on the CUCM admin page for the phone that you have checked
the "Enable Extension Mobility" field.
Make sure that the phone is subscribed to the EM service.
If it still not working.
Gather and note the phone settings.
Disconnect the phone
Delete the phone
Rebuild the phone
Reconnect the phone
Test again
Regards,
Alex.
Please rate useful posts.
05-16-2012 08:48 AM
It worked by the settings i had already put, but never the less ..thanks for the descriptive explaination.
Whatever level you reach getting better never stops -- Sachin Tendulkar
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