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2811 HWIC-4ESW-POE does not get inline power with PWR-2811-AC-IP

This seesms to be a common problem for users installing the PWR-2811-AC-IP to provide inline power to the HWIC-4ESW-POE, but I can't seem to find a solution to my own situation.  I have both of these installed in a 2811 and I can't not get inline power to my phones.  I would be grateful if someone could help.  After installing the power unit, do I need to run a command for inline power to work?  I noticed that the PWR-2811-AC-IP is identical in appearance to the power unit I replaced it with.  Are there any other connections besides the one to the motherboard that need to be done?

P1-BR2-VG#show diag
Slot 0:
        C2811 Motherboard with 2FE and integrated VPN Port adapter, 2 ports
        Port adapter is analyzed
        Port adapter insertion time 00:20:41 ago
        EEPROM contents at hardware discovery:
        PCB Serial Number        : FOC11524YD6
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-26920-04
        Board Revision           : A0
        Deviation Number         : 0
        Fab Version              : 04
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Processor type           : 87
        Hardware date code       : 20071227
        Chassis Serial Number    : FTX1203A3AE
        Chassis MAC Address      : 001e.7a5e.e7d8
        MAC Address block size   : 24
        CLEI Code                : COM7R00ARA
        Product (FRU) Number     : CISCO2811     
        Part Number              : 73-10258-05
        Version Identifier       : V05
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF C1 8B 46 4F 43 31 31 35 32 34 59 44 36 40
          0x10: 03 E7 41 01 00 C0 46 03 20 00 69 28 04 42 41 30
          0x20: 88 00 00 00 00 02 04 03 00 81 00 00 00 00 04 00
          0x30: 09 87 83 01 32 43 3B C2 8B 46 54 58 31 32 30 33
          0x40: 41 33 41 45 C3 06 00 1E 7A 5E E7 D8 43 00 18 C6
          0x50: 8A 43 4F 4D 37 52 30 30 41 52 41 CB 8F 43 49 53
          0x60: 43 4F 32 38 31 31 20 20 20 20 20 20 82 49 28 12
          0x70: 05 89 56 30 35 20 D9 02 40 C1 FF FF FF FF FF FF

        PVDM Slot 0:
        16-channel (G.711) Voice/Fax PVDMII DSP SIMM PVDM daughter card
        Hardware Revision        : 4.0
        Part Number              : 73-8538-05
        Board Revision           : B0
        Deviation Number         : 0
        Fab Version              : 04
        PCB Serial Number        : FOC12021YR0
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Processor type           : 00
        Product (FRU) Number     : PVDM2-16
        Version Identifier       : V01
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 03 EF 41 04 00 82 49 21 5A 05 42 42 30
          0x10: 88 00 00 00 00 02 04 C1 8B 46 4F 43 31 32 30 32
          0x20: 31 59 52 30 03 00 81 00 00 00 00 04 00 09 00 CB
          0x30: 88 50 56 44 4D 32 2D 31 36 89 56 30 31 20 D9 02
          0x40: 40 C1 FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        PVDM Slot 1:
        32-channel (G.711) Voice/Fax PVDMII DSP SIMM PVDM daughter card
        Hardware Revision        : 3.2
        Part Number              : 73-8539-04
        Board Revision           : A0
        Deviation Number         : 0
        Fab Version              : 03
        PCB Serial Number        : FOC09373S77
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Processor type           : 00
        Product (FRU) Number     : PVDM2-32
        Version Identifier       : NA 
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 03 EE 41 03 02 82 49 21 5B 04 42 41 30
          0x10: 88 00 00 00 00 02 03 C1 8B 46 4F 43 30 39 33 37
          0x20: 33 53 37 37 03 00 81 00 00 00 00 04 00 09 00 CB
          0x30: 88 50 56 44 4D 32 2D 33 32 89 4E 41 20 20 D9 02
          0x40: 40 C1 FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        WIC Slot 0:
        VWIC2-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1
        Hardware Revision        : 0.0
        Top Assy. Part Number    : 800-22629-05
        Board Revision           : C0
        Deviation Number         : 0
        Fab Version              : 04
        PCB Serial Number        : FOC130720NQ
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : VWIC2-2MFT-T1/E1
        Version Identifier       : V01
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 03 FC 41 00 00 C0 46 03 20 00 58 65 05
          0x10: 42 43 30 88 00 00 00 00 02 04 C1 8B 46 4F 43 31
          0x20: 33 30 37 32 30 4E 51 03 00 81 00 00 00 00 04 00
          0x30: CB 90 56 57 49 43 32 2D 32 4D 46 54 2D 54 31 2F
          0x40: 45 31 89 56 30 31 20 D9 02 40 C1 FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        WIC Slot 1:
        FT1 PMC4351
        Hardware Revision        : 1.2
        PCB Serial Number        : FOC11520URW
        Part Number              : 73-8346-05
        Board Revision           : A0
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Deviation Number         : 0-0
        Product (FRU) Number     : WIC-1DSU-T1-V2     
        Top Assy. Part Number    : 800-22193-03
        CLEI Code                : IPUIAPRRAA
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 00 52 41 01 02 C1 8B 46 4F 43 31 31 35
          0x10: 32 30 55 52 57 82 49 20 9A 05 42 41 30 03 00 81
          0x20: 00 00 00 00 04 00 80 00 00 00 00 CB 94 57 49 43
          0x30: 2D 31 44 53 55 2D 54 31 2D 56 32 20 20 20 20 20
          0x40: 20 C0 46 03 20 00 56 B1 03 C6 8A 49 50 55 49 41
          0x50: 50 52 52 41 41 FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        WIC Slot 2:
        4 Port FE Switch
        Base MAC Address         : 0019.2fe6.b1ce
        MAC Address block size   : 4
        PCB Serial Number        : FOC103531CQ
        Hardware Revision        : 5.1
        Part Number              : 73-8474-05
        Board Revision           : B0
        Top Assy. Part Number    : 800-24193-01
        Deviation Number         : 0
        Fab Version              : 05
        CLEI Code                : IPUIAE0RAA
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : HWIC-4ESW
        Version Identifier       : VN/A
        Connector Type           : 01
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF CF 06 00 19 2F E6 B1 CE 43 00 04 C1 8B 46
          0x10: 4F 43 31 30 33 35 33 31 43 51 40 00 56 41 05 01
          0x20: 82 49 21 1A 05 42 42 30 C0 46 03 20 00 5E 81 01
          0x30: 88 00 00 00 00 02 05 C6 8A 49 50 55 49 41 45 30
          0x40: 52 41 41 03 00 81 00 00 00 00 04 00 CB 89 48 57
          0x50: 49 43 2D 34 45 53 57 89 56 4E 2F 41 D9 02 C1 40
          0x60: 05 01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

        4-Port HWIC-ESW Power Daughter Card:
        Hardware Revision        : 3.0
        Part Number              : 73-8476-03
        Board Revision           : A0
        Deviation Number         : 0
        Fab Version              : 03
        PCB Serial Number        : FOC10353NXA
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : ILPM-4
        Version Identifier       : VN/A
        CLEI Code                : IPUPAAKAAA
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 00 57 41 03 00 82 49 21 1C 03 42 41 30
          0x10: 88 00 00 00 00 02 03 C1 8B 46 4F 43 31 30 33 35
          0x20: 33 4E 58 41 03 00 81 00 00 00 00 04 00 CB 86 49
          0x30: 4C 50 4D 2D 34 89 56 4E 2F 41 C6 8A 49 50 55 50
          0x40: 41 41 4B 41 41 41 FF FF FF FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x80: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x90: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xA0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xB0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xC0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xD0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xE0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0xF0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF 9F C8

AIM Module in slot: 0
Service Engine AIM: 0
        Hardware Revision        : 1.0
        Top Assy. Part Number    : 800-20063-06
        Board Revision           : B0
        Deviation Number         : 93519
        Fab Version              : 05
        PCB Serial Number        : FOC11525S7B
        RMA Test History         : 00
        RMA Number               : 0-0-0-0
        RMA History              : 00
        Product (FRU) Number     : AIM-CUE
        Version Identifier       : V03
        EEPROM format version 4
        EEPROM contents (hex):
          0x00: 04 FF 40 03 8E 41 01 00 C0 46 03 20 00 4E 5F 06
          0x10: 42 42 30 88 00 01 6D 4F 02 05 C1 8B 46 4F 43 31
          0x20: 31 35 32 35 53 37 42 03 00 81 00 00 00 00 04 00
          0x30: CB 87 41 49 4D 2D 43 55 45 89 56 30 33 20 FF FF
          0x40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF


P1-BR2-VG#show envi

Main Power Supply is AC

Fan 1 OK
Fan 2 OK
Fan 3 OK

Fan Speed : Normal

System Temperature: 28 Celsius (normal)

Environmental information last updated 00:00:14 ago

P1-BR2-VG#show version
Cisco IOS Software, 2800 Software (C2800NM-IPVOICEK9-M), Version 12.4(22)T, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Fri 10-Oct-08 00:06 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

P1-BR2-VG uptime is 21 minutes
System returned to ROM by power-on
System image file is "flash:c2800nm-ipvoicek9-mz.124-22.T.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco 2811 (revision 53.50) with 249856K/12288K bytes of memory.
Processor board ID FTX1203A3AE
6 FastEthernet interfaces
5 Serial interfaces
1 terminal line
2 Channelized/Clear E1/PRI ports
1 cisco service engine(s)
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
1982232K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

P1-BR2-VG#

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Re: 2811 HWIC-4ESW-POE does not get inline power with PWR-2811-A

Hi

See this page:

http://www.cisco.com/en/US/docs/routers/access/2800/hardware/installation/guide/10_hw.html#wp1161133

The Inline Power PSU should have a secondary connector in it which you need to cable in as indicated.

Maybe if you don't do that, it doesn't get identified...

If you don't have the secondary connectory, I guess you have the incorrect part.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
7 REPLIES
Hall of Fame Super Gold

Re: 2811 HWIC-4ESW-POE does not get inline power with PWR-2811-A

You do not have PWR-2811-AC-IP, but just a regulat PS AC. Show env is telling you that also.

Community Member

Re: 2811 HWIC-4ESW-POE does not get inline power with PWR-2811-A

P, what should the "show inv" show if the power unit were correct?  This power unit came in a Cisco box sealed at the factory, hard to believe it's not the right one, but I can't fund any model number on it.  The power unit that was pulled from the router doesn't have one either.

Super Bronze

Re: 2811 HWIC-4ESW-POE does not get inline power with PWR-2811-A

Hi

See this page:

http://www.cisco.com/en/US/docs/routers/access/2800/hardware/installation/guide/10_hw.html#wp1161133

The Inline Power PSU should have a secondary connector in it which you need to cable in as indicated.

Maybe if you don't do that, it doesn't get identified...

If you don't have the secondary connectory, I guess you have the incorrect part.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Community Member

Re: 2811 HWIC-4ESW-POE does not get inline power with PWR-2811-A

Yup, that's the problem.  Thanks, Aaron.

Super Bronze

Re: 2811 HWIC-4ESW-POE does not get inline power with PWR-2811-A

No problem.

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Cisco Employee

2811 HWIC-4ESW-POE does not get inline power with PWR-2811-AC-IP

Hey Guys,

I know this thread is old but I am having the same issue and it appears that I am missing the ILP Connector as well, how can I go about getting a couple of these cables?

Thanks,

Community Member

Thank youuuuu!!!

Thank youuuuu!!!

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