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New Member

2811 router cannot detect vic-4fxs/did

Dear all,

I have a 2811 router with Callmanager express. But it cannot recognized vic-4fxs/did. Is the router IOS not support? So what minimum version and features set is required?

Besides, Is the IOS upgrade for the router with Callmanager Express the same as a standalone router? or Other special procedure is required?

Thanks.

12 REPLIES

Re: 2811 router cannot detect vic-4fxs/did

The VIC-4FXS/DID requires a minimum of IOS 12.3(8)T4 and the IPVOICE feature set. See the following link.

http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a0080094fac.shtml

You will need to make sure that the version of IOS and the version of CME that you are using are compatible. Take a look at the CME/IOS compatibility matrix at the following link.

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod_installation_guide09186a00805acf50.html

Hope this helps. If so, please rate the post.

Brandon

Re: 2811 router cannot detect vic-4fxs/did

One thing to check is do you have enough DSP resources

New Member

Re: 2811 router cannot detect vic-4fxs/did

Below is my 2811 HW config.

2811

PVDM Slot 0: PVDM2-16

WIC Slot 0: VIC2-4FXO

WIC Slot 1: VIC-4FXS/DID

Slot 1: NM-CUE

The FXO card is recognized. I tried to remove all card and only connect the VIC-4FXS/DID. But it still cannot recognized. The show diag indicate as unknow WAN daughter card.

I tried different IOS: IP Voice 12.4(11)T, SPSERVICES 12.4(11)T, SPSERVICES 12.4(4)XC4

Thanks.

Bronze

Re: 2811 router cannot detect vic-4fxs/did

New Member

Re: 2811 router cannot detect vic-4fxs/did

From url Understanding Direct Inward Dial (DID) Voice Interface Cards:

http://www.cisco.com/en/US/customer/products/hw/routers/ps259/products_tech_note09186a00800c67ec.shtml

It mentioned that :

1. On the Cisco 2801, 2811, 2821, 2851, 3825, and 3845 voice platforms, you need one or more PVDM2 DSP cards in order to support VIC and VWICs if they are installed on the chasis WIC slots, or you can have missing voice ports in the running configuration. The PVDM2 DSP cards hold DSPs that make the VICs fully functional, and are installed on the motherboard of these ISR platforms.

2. In Cisco IOS Software Release 12.3(14)T and later, both modes of operation are available for the VIC-4FXS/DID card on the Cisco 2811, 2821, 2851, 3825, and 3845 ISR platforms.

I have 1 x PVDM2-16 on my 2811 chassis and I am using verion 12.3(14)T and later.

Hall of Fame Super Gold

Re: 2811 router cannot detect vic-4fxs/did

Show diag ?

Can you upgrade to latest 12.2(11)T ?

Hall of Fame Super Gold

Re: 2811 router cannot detect vic-4fxs/did

I meant 12.4(11)T. Lot of bug fixes and new features.

New Member

Re: 2811 router cannot detect vic-4fxs/did

I have tried to use IOS:

c2800nm-spservicesk9-mz.124-11.T.bin and

c2800nm-ipvoicek9-mz.124-11.T.bin

But it doesn't work.

Hall of Fame Super Gold

Re: 2811 router cannot detect vic-4fxs/did

Show diag?

Reseat card in a different slot?

New Member

Re: 2811 router cannot detect vic-4fxs/did

I have inserted the vic-4fxs/did on slot 1 to slot 4 respectively. it still doesn't work.

Attached is the show diag.

Hall of Fame Super Gold

Re: 2811 router cannot detect vic-4fxs/did

Hi,

show diag says the card in slot 1 is not being read. Time for TAC case /replacments I'm afraid.

Re: 2811 router cannot detect vic-4fxs/did

Try it on some other router but it definetely sounds like you need a replacement.

A nice link about "Troubleshooting Router Interfaces and Modules Issues"

http://cisco.com/en/US/partner/products/hw/modules/ps2641/products_tech_note09186a008076b147.shtml

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