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New Member

3 extensions rings simultaneously

Hi,

I am using ccm 4.0. I have 3 extensions in CCM (ex. 1000, 1001, 1002). What i want is when a call comes to 1000 then all the 3 extensions rings. Can anyone tell me how it can be done.

Thanks in advance.

6 REPLIES
New Member

Re: 3 extensions rings simultaneously

Check the option under Route Plan --> Route/Hunt.

this should work for you.

Nasir

New Member

Re: 3 extensions rings simultaneously

Nope, this doesn't works. What I want is when the call comes to the first extension then the other 2 extensions automatically rings simultaneously. I am not configuring any sharing of extensions in any phones.

Thanks in Advance.

New Member

Re: 3 extensions rings simultaneously

If you have those 3 extensions (1000, 1001, 1002) and you want that when 1000 is called, all these _3_ ring simultaneously, I'm afraid to tell you that this is impossible.

Solutions:

- Use shared line numbers

- Use hunt groups

New Member

Re: 3 extensions rings simultaneously

Not real sure if I not understand. But if you configure a hunt group with the "broadcast" Distribution Algorithm all extensions will ring simulaneously. Else you can choose for them to ring in order, but that I do belive are your only options.

New Member

Re: 3 extensions rings simultaneously

another option :

Configure a shared DN on all the three phones eg 1005

Also if make 1005 as a part of pickup group , so that multiple call can be answered on the shared DN.

And then route the incoming calls to dn 1005.

hth

New Member

Re: 3 extensions rings simultaneously

What Kind of Phones? Just add the 1000DN to the other phones... Button Real estate problems?

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