11-17-2011 04:23 PM - edited 03-16-2019 08:07 AM
I have a new telephony system that was implemented yesterday with Cisco Call Managers / Unity / Contact Center, etc.
We also have xMedius Faxing Solution as well.
In a nutshell, our overall calls appear to be working fine. However, our xMedius faxes work 90% of the time but other times it comes in half page missing.
I believe I can relate this to the slips / errors on the 3 PRIs.
My config on the PRIs as the Carrier is Master: I'm not as familiar with the clocking, etc.....
network-clock-participate wic 0
network-clock-participate wic 1
network-clock-select 1 T1 0/0/0 *** Do I need this ? ***
controller T1 0/0/0
framing esf
linecode b8zs
cablelength short 110
pri-group timeslots 1-24
!
controller T1 0/0/1
framing esf
linecode b8zs
cablelength short 110
pri-group timeslots 1-24
!
controller T1 0/1/0
framing esf
linecode b8zs
cablelength short 110
pri-group timeslots 1-24
Thanks,
Greg
11-17-2011 04:32 PM
Greg,
Usually FAX issues like you described are caused by clock slips
You config looks good to me.
YES - YOU DO NEED THE COMMAND YOU HIGHLIGHTED
Veify if you are seeing the clocks
show network
This should display where to clock is being sourced
show controller T1 0/0/0
This should display the counters including any clock slipped errors
HTH
Alex
11-17-2011 05:27 PM
With my 3 PRIs, it appears I got rid of the slips / errors on my first 2 PRIs.
However, I still get errors o nthe thrid PRI (0/1/0). Doest this look correct?
network-clock-participate wic 0
network-clock-participate wic 1
network-clock-select 1 T1 0/0/0 *** Do I need this for every PRI ? ***
network-clock-select 2 T1 0/0/1 *** Do I need this for every PRI ? ***
network-clock-select 3 T1 0/1/0 *** Do I need this for every PRI ? ***
Here is the sh network clock
Network Clock Configuration
---------------------------
Priority Clock Source Clock State Clock Type
1 T1 0/0/0 GOOD T1
2 T1 0/0/1 GOOD T1
3 T1 0/1/0 GOOD T1
11 Backplane GOOD PLL
Current Primary Clock Source
---------------------------
Priority Clock Source Clock State Clock Type
1 T1 0/0/0 GOOD T1
Thanks for the input.
11-18-2011 12:39 AM
Greg,
Yes - this looks good and well done for adding
network-clock-select 2 T1 0/0/1
network-clock-select 3 T1 0/1/0
Now your router should be using the Priority 1 clock from T1 0/0/0
If that link fails the clock moves on to Priority 2 T1 0/0/1 etc
I assume that all 3 PRIs are from the same provider.
If you are seeing slips on 0/1/0, I reckon the issue is with the T1 line from the SP.
All 3 lines should be in sync.
HTH
Alex
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