5 digit beep

[kroeger242004]

When dialing internationally we get a beep after the 5 digit is dialed. althought we can still get through but is confusing users.. Any Ideas? thanks

[paolo bevilacqua]

Maybe mention system used, versiom, and hint of configuration ?

Otherwise you might as well ask a fortune teller.

[Chris Deren]

Shawn,

When you say a beep are you referring to secondary dial tone?

Chris

[kroeger242004]

Ya. v.8.5 thanks Chris

[Chris Deren]

So that means you have overlapping patterns (i.e. route patterns, translation patterns, etc) without "provide outside dialtone" checked.  How is your international route pattern defied, is it X.011! where X is your offnet access code?  If so ensure there are first of all no DNs starting with that range and then review all other patterns and check the

"provide outside dialtone" check box on those.

HTH,

Chris

[kroeger242004]

Ya X.011!  Should the drop down in the (route plan configuration) Numbering plan and Route filter be grayed out? I'm a little new at these translation patterns so bare with me. All the provide outside diatone boxes are checked.. I don't see any that overlaps the other.

[Chris Deren · Accepted solution]

Yes, for this pattern they should.  In order to use numbering plan your pattern needs to be of  a X.@ form, and if you do that route filters can be applied.  You do not need it for this pattern.

Go to route plan report and see if there are other patterns starting with the same digit(s), also search for anything starting with X, i.e. XXXX and other overlapping ranges, i.e. [2-9]XXX.

Chris

[kroeger242004]

Ah ya I see Thanks man!