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New Member

6921 Firmware Issue

Hello

We have recently upgraded our 6921 phone firmware from version  9-0-3-0 to 9-2-2-6, to our surprise the services (ext mobility and phone messenger)

have gone off the phone.

I have then reverted to another firmware version prior to 9-2-2-6, which is 9-2-1-1-sr, this has brought back the services back to the phone.

The problem appears to be inherent in the latest code 9-2-2-6.

Any ideas or similar problems please.

(CUCM 7.1.5.31900-3)

Rich

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

6921 Firmware Issue

Looks like there are issues with IP Phone services with this firmware, here is related bug:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtx02578

CSCtx02578          Bug Details
EM does not work with service provisioining set to both
Symptom:
Extension Mobility not working on 6921/6941 phones running sccp firmware 9-2-2-6

Conditions:
6921/6941 phones running firmware version 9-2-2-6
Service provisioning parameter set to both

Workaround:
Use previous version: 9.2(1)ES1
Change service provisioning parameter to Internal or External URL

HTH,

Chris

2 REPLIES
Hall of Fame Super Silver

6921 Firmware Issue

Looks like there are issues with IP Phone services with this firmware, here is related bug:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtx02578

CSCtx02578          Bug Details
EM does not work with service provisioining set to both
Symptom:
Extension Mobility not working on 6921/6941 phones running sccp firmware 9-2-2-6

Conditions:
6921/6941 phones running firmware version 9-2-2-6
Service provisioning parameter set to both

Workaround:
Use previous version: 9.2(1)ES1
Change service provisioning parameter to Internal or External URL

HTH,

Chris

New Member

6921 Firmware Issue

Looks a likely candidate.

Thanks Chris

Rich

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