6945's and ICM lines

[george_price]

I am struggling trying to put an ICM line onto a 6945 phone. Can anyone confirm whether or not they actually support ICM lines? I have no issues putting it on other phone types such as 8961 and 9971.                   

[Gergely Szabo]

Hi,

well, the SRND (for 8.5) says they might be supported.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_3/design/guide/ucce_srnd_853.pdf

Do you see an error message, perhaps?

G.

[george_price]

No unfortunately there is no error message. The call manager will allow me to place the button in the template and configure it on the phone however when the config is saved and applied/phone reset there is no appearance of the line.

[Gergely Szabo]

Er... this might be a misunderstanding. What do you mean by saying ICM?

G.

[george_price]

ICM meaning an Intercom line.

[Carlo Poggiarelli]

Hi.
In cisco language ICM means Intelligent Contact Management which is part of Unified Contact Center Solution Enterprise Edition.
Yes They support intercom line

HTH

Regards
Carlo

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[george_price]

Thank you Carlo,

That being confirmed would you have any idea why even though the Intercom line is programmed on the phone the phone registers completely and still doesn't display the intercom line?

[Carlo Poggiarelli]

Hi George.
Please follow this useful link also to verify supported feature and configuration steps.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0100010.html#CUCM_TK_D427EE75_00

HTH

Regards

Carlo

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