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6961 phone wont dial out or inside in CME...

Greetings,

I need your help guys I capture this with debug voip ccapi inout, the 6961 is a new phone with CME 8.X the phone register fine, but wont dial anywhere internal and external is like something is blocking the whole signal.Here is my capture is only one phone.Thanks so much

Sep 18 14:30:55 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_end:
   Call Entry(Handoff Depth=0)
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_begin:
   Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
   Source Call Id=64740, Digit=8, DigitBeginFlags=0x0,
   Rtp Timestamp=0x7493C0, Rtp Expiration=0x0
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_end:
   Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
   Source Call Id=64740, Digit=8, Duration=100,
   Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_end:
   Call Entry(Handoff Depth=0)
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_begin:
   Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
   Source Call Id=64740, Digit=4, DigitBeginFlags=0x0,
   Rtp Timestamp=0x7510C0, Rtp Expiration=0x0
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_end:
   Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
   Source Call Id=64740, Digit=4, Duration=100,
   Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_end:
   Call Entry(Handoff Depth=0)
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_begin:
   Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
   Source Call Id=64740, Digit=1, DigitBeginFlags=0x0,
   Rtp Timestamp=0x758DC0, Rtp Expiration=0x0
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_end:
   Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
   Source Call Id=64740, Digit=1, Duration=100,
   Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_end:
   Call Entry(Handoff Depth=0)
EG-ROUTER#
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_begin:
   Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
   Source Call Id=64740, Digit=0, DigitBeginFlags=0x0,
   Rtp Timestamp=0x760AC0, Rtp Expiration=0x0
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_end:
   Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
   Source Call Id=64740, Digit=0, Duration=100,
   Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_end:
   Call Entry(Handoff Depth=0)
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_begin:
   Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
   Source Call Id=64740, Digit=7, DigitBeginFlags=0x0,
   Rtp Timestamp=0x7687C0, Rtp Expiration=0x0
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_end:
   Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,
   Source Call Id=64740, Digit=7, Duration=100,
   Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_digit_end:
   Call Entry(Handoff Depth=0)
Sep 18 14:30:56 CDT: //64740/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
   (callID=0xFCE4, digit_event=0x0, enable=FALSE, consume=FALSE)
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCallReportDigits:
   Enabled=TRUE, Call Id=64740
Sep 18 14:30:56 CDT: //64740/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
   (vdbPtr=0x320DC2B8, callID=0xFCE4, disp=0, digit_event=0x0, enable=FALSE, consume=FALSE)
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_report_digits_done:
   Enabled=TRUE, Disposition=0x0, Interface=0x320DC2B8, Call Id=64740
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_report_digits_done:
   Call Entry(Initial Digit Timeout=15000(ms), Inter Digit Timeout=10000(ms))
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=TRUE, Mode=0,
   Outgoing Dial-peer=9000, Params=0x2AD3AFCC, Progress Indication=ORIGINATING SIDE IS NON ISDN(3)
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCheckClipClir:
   In: Calling Number=9184391520(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCheckClipClir:
   Out: Calling Number=9184391520(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCallSetupRequest:
   Destination Pattern=9[2-9]..[2-9]......, Called Number=99189784107, Digit Strip=TRUE
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCallSetupRequest:
   Calling Number=9184391520(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=99189784107(TON=Unknown, NPI=Unknown),
   Redirect Number=, Display Info=Residents
   Account Number=, Final Destination Flag=FALSE,
   Guid=AA1F66F0-1FCF-11E3-B7DD-BD3F44A9B500, Outgoing Dial-peer=9000
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=
   ----- ccCallInfo IE subfields -----
   cisco-ani=9184391520
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=99189784107
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-lastrdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=0   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x2A59D16C, Interface Type=6, Destination=, Mode=0x0,
   Call Params(Calling Number=9184391520,(Calling Name=Residents )(TON=Unknown, NPI=Unknown, Screening=Not Screened, Pr                  esentation=Allowed),
   Called Number=99189784107(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
   Subscriber Type Str=RegularLine, FinalDestinationFlag=FALSE, Outgoing Dial-peer=9000, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
Sep 18 14:30:56 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Sep 18 14:30:56 CDT: :cc_get_feature_vsa malloc success
Sep 18 14:30:56 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Sep 18 14:30:56 CDT:  cc_get_feature_vsa count is 28
Sep 18 14:30:56 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Sep 18 14:30:56 CDT: :FEATURE_VSA attributes are: feature_name:0,feature_time:807211600,feature_id:169164
Sep 18 14:30:56 CDT: //64741/AA1F66F0B7DD/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1
Sep 18 14:30:56 CDT: //64741/AA1F66F0B7DD/CCAPI/ccCallSetContext:
   Context=0x2AD3AF7C
Sep 18 14:30:56 CDT: //64740/AA1F66F0B7DD/CCAPI/ccSaveDialpeerTag:
   Outgoing Dial-peer=9000
EG-ROUTER#
Sep 18 14:30:57 CDT: //64741/AA1F66F0B7DD/CCAPI/cc_api_call_proceeding:
   Interface=0x2A59D16C, Progress Indication=NULL(0)
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/cc_api_call_cut_progress:
   Interface=0x2A59D16C, Progress Indication=INBAND(8), Signal Indication=INTERCEPT(2),
   Cause Value=0
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/cc_api_call_cut_progress:
   Call Entry(Responsed=TRUE)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCallCutProgress:
   Progress Indication=INBAND(8), Signal Indication=INTERCEPT(2), Cause Value=0
   Voice Call Send Alert=FALSE, Call Entry(Alert Sent=FALSE)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCallCutProgress:
   Call Entry(Responsed=TRUE)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Network, Params=0x0, Call Id=64740
Sep 18 14:30:58 CDT: //64740/xxxxxxxxxxxx/CCAPI/ccConferenceCreate:
   (confID=0x322FC8F8, callID1=0xFCE4, callID2=0xFCE5, tag=0x0)
Sep 18 14:30:58 CDT: //64740/xxxxxxxxxxxx/CCAPI/ccConferenceCreate:
   (confID=0x322FC8F8, callID1=0xFCE4, gcid=AA1F66F0-1FCF11E3-B7DDBD3F-44A9B500, tag=0x0)
Sep 18 14:30:58 CDT: //64741/xxxxxxxxxxxx/CCAPI/ccConferenceCreate:
   (confID=0x322FC8F8, callID2=0xFCE5, gcid=AA1F66F0-1FCF11E3-B7DDBD3F-44A9B500, tag=0x0)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/ccConferenceCreate:
   Conference Id=0x322FC8F8, Call Id1=64740, Call Id2=64741, Tag=0x0
Sep 18 14:30:58 CDT: //64740/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:
   Conference Id=0x587F, Source Interface=0x320DC2B8, Source Call Id=64740,
   Destination Call Id=64741, Disposition=0x0, Tag=0xFFFFFFFF
Sep 18 14:30:58 CDT: //64741/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:
   Conference Id=0x587F, Source Interface=0x2A59D16C, Source Call Id=64741,
   Destination Call Id=64740, Disposition=0x0, Tag=0xFFFFFFFF
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_generic_bridge_done:
   Conference Id=0x587F, Source Interface=0x2A59D16C, Source Call Id=64741,
   Destination Call Id=64740, Disposition=0x0, Tag=0xFFFFFFFF
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x587F, Destination Call Id=64741)
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x587F, Destination Call Id=64740)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_caps_ind:
   Destination Interface=0x2A59D16C, Destination Call Id=64741, Source Call Id=64740,
   Caps(Codec=0x1, Fax Rate=0x2, Fax Version:=0, Vad=0x1,
   Modem=0x2, Codec Bytes=160, Signal Type=2)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=1000(ms), Fax Nom=300(ms))
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/cc_api_caps_ind:
   Destination Interface=0x320DC2B8, Destination Call Id=64740, Source Call Id=64741,
   Caps(Codec=0x1, Fax Rate=0x1, Fax Version:=0, Vad=0x1,
   Modem=0x2, Codec Bytes=160, Signal Type=2)
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=1000(ms), Fax Nom=300(ms))
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/cc_api_caps_ack:
   Destination Interface=0x320DC2B8, Destination Call Id=64740, Source Call Id=64741,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Fax Version:=0, Vad=OFF(0x1),
   Modem=ON(0x2), Codec Bytes=160, Signal Type=2, Seq Num Start=3763)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_caps_ack:
   Destination Interface=0x2A59D16C, Destination Call Id=64741, Source Call Id=64740,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Fax Version:=0, Vad=OFF(0x1),
   Modem=ON(0x2), Codec Bytes=160, Signal Type=2, Seq Num Start=5805)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCallFeature:
   Feature Type=25, Call Id=64740
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_voice_mode_event:
   Call Id=64740
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_voice_mode_event:
   Call Entry(Context=0x2AD39BD4)
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/cc_api_voice_mode_event:
   Call Id=64741
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/cc_api_voice_mode_event:
   Call Entry(Context=0x2AD3AF7C)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_process_notify_bridge_done:
   Conference Id=0x587F, Call Id1=64740, Call Id2=64741
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_disconnected:
   Cause Value=16, Interface=0x320DC2B8, Call Id=64740
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=16, Retry Count=0)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/ccConferenceDestroy:
   Conference Id=0x587F, Tag=0x0
Sep 18 14:30:58 CDT: //64740/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x587F, Source Interface=0x320DC2B8, Source Call Id=64740,
   Destination Call Id=64741, Disposition=0x0, Tag=0x0
Sep 18 14:30:58 CDT: //64741/xxxxxxxxxxxx/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x587F, Source Interface=0x2A59D16C, Source Call Id=64741,
   Destination Call Id=64740, Disposition=0x0, Tag=0x0
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_generic_bridge_done:
   Conference Id=0x587F, Source Interface=0x2A59D16C, Source Call Id=64741,
   Destination Call Id=64740, Disposition=0x0, Tag=0x0
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_get_transfer_info:
   Transfer Number Is Null
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x320DC2B8, Tag=0x0, Call Id=64740,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
Sep 18 14:30:58 CDT: //64740/AA1F66F0B7DD/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
Sep 18 14:30:58 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Sep 18 14:30:58 CDT: :cc_free_feature_vsa freeing 301D0988
Sep 18 14:30:58 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Sep 18 14:30:58 CDT:  vsacount in free is 27
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x2A59D16C, Tag=0x0, Call Id=64741,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
Sep 18 14:30:58 CDT: //64741/AA1F66F0B7DD/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
Sep 18 14:30:58 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

EG-ROUTER#
Sep 18 14:30:58 CDT: :cc_free_feature_vsa freeing 301D1248
Sep 18 14:30:58 CDT: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

Sep 18 14:30:58 CDT:  vsacount in free is 26
EG-ROUTER#no debug voip ccapi inout
voip ccapi inout debugging is off

2 REPLIES
Community Member

6961 phone wont dial out or inside in CME...

guys thanks for those who view my post.

the problem was a bad phone.

Community Member

This is a test reply

This is a test reply
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