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Community Member

7906 with CM 4.1(3)sr6a

Has anyone had any issues adding device compatibility for the 7906 to CM 4.1(3)? I've installed DevicePack 4.1-78, the proper load info is displayed in the Device Defaults page, but when I go to add a new phone, 7906 is not available in the drop down.

Community Member

Re: 7906 with CM 4.1(3)sr6a

I opened a case with TAC to figure this out. Solution was that there was a bug in the dev pack. A value in SQL wasn't properly updated. As a warning, mucking with SQL can really screw up your CallManager install, so take the following info with a dose of responsibility.

I performed these steps using query analyzer on the publisher, making sure to select the active CallManager database before executing the queries

Use this query to check the value:

SELECT * FROM TypeProduct WHERE (Name = 'Cisco 7906')

Use this query to update the value to = 1 which means it will be displayed

Update TypeProduct set showInDropDown='1' where enum = '268'

Cisco tech suggested restarting IIS/WWW SVC after making these changes, but that didn't appear to be necessary.

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