7911 DND problem

[netstar-sg-service]

Dear all,

When i press DND on 7911 phone it goes to DND mode. Again when i press DND it is not disabling the DND feature. I need to reset the phone to disable the DND. Anyone faced this problem? Kindly help.

FYI : I am using CME 4.1

Regards,

Manoj

[davieshuw]

Possibly a hardware issue? But id try using an ephone template to format the soft buttons on idle. Perhaps manipulating the buttons with a template might fix something.

[Rob Huffman]

Hi Manoj,

It looks like you are hitting this bug, have a look;

CSCsg87192 Bug Details

Headline 79x1 phone delay to display system message after deactivate DND

First Found-in Version 8.0(3)

First Fixed-in Version 8.3(0.12), 8.2(1.5)

Symptom:

79x1 (7961 and 7941) with cme 4.0.3 delay around 30 seconds to display system message after user deactivate Do Not Disturb via pressing softkey.

Customer activate DND by pressing the DND softkey and the screen changes to "DND" instead of system message which is fine, however, when customer deactivate it...it takes approximately 30 seconds for the DND to change back to the system message.

Conditions:

The problem is only with SCCP41.8-0-4ES4-0-1S and SCCP11.8-0-4SR1S, and NOT seen on earlier firmware like TERM41.7-0-3-0S. It is not seen on 7940/7960 as well.

Workaround:

use firmware TERM41.7-0-3-0S

Here are 3 other threads where people were having the same trouble.

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddc59c2/6#selected_message

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddb6b0

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddc82f

Hope this helps!

Rob