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7911 ip phone

Hello

i have 7911G ip phone registered with cme 3.3 and a power off occured and after the power is on the phone can not register again and only Cisco copyrights 2005 message appear through registeration process and there is no any menu key is active ,i tried to restore factory defaults by pressing # key and 123456789*0# but the phone still not registered and only the bottons flash from red to green without any response from the phone.

2 REPLIES
Gold

Re: 7911 ip phone

can u get the output of "debug ephone mac-address " and "debug ephone error mac-address "

Hall of Fame Super Gold

Re: 7911 ip phone

Possibly corrupted flash. Do debug tftp events and check that any file requested by the phone is available.

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