We have got a strange situation - all our 7911 phones registered to CUCM 6.0(1) are missing Hold softkey. Instead all of them have Monitor softkey (which is effectively the loudspeaker key). If you go to Softkey Template page and select Connected phone state then you can see all the softkeys in the correct order and the first key is Hold. Monitor key is not shown anywhere. Nevertheless on the phone itself it is Monitor key instead of Hold.
Another interesting thing is when I change the Softkey Template, save it and reset the phone, there is no change in the softkeys on the phone - they stay exactly the same as they were (with Monitor as the first key).
I looked through all the 6.0 Bugs related to Softkeys and didn't see one that sounded like this. There is one that shows that to change the Softkey Template it actually has to be updated twice (maybe why it won't change. If you let us know what firmware the 7911's are running we can look at that.
At the moment the load running on 7911 phones is 7911_7906-sccp.8-3-3. I am planning to upgrade it to 7911_7906-sccp.8-3-3SR2 just in case.
I am really puzzed as well by the fact that the changes to Software Template are not reflected on the phones. I wonder if in CUCM6 they have introduced some new tricky way of updating it, for example if there are some
configuration dependancies that are not obvious but still must be considered. From what I can see it should be setup in the same way as in CCM5 but I have never had such problem with CCM5.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.