08-09-2013 01:14 AM - edited 03-16-2019 06:46 PM
Hi, I have 2 7911 stuck in upgrading state, no matter if i connect a AC adaptor or by eth, when the 7911 start, show the upgrading windows and stop.
i tried to make another factory reset, but remanins in the same state.
Any idea or software to recover those ipphones?
Thanks!
08-09-2013 11:25 AM
There are many threas on the subject, please use search function.
08-12-2013 05:43 AM
Hi Paolo, my problem is trying to assign a IP to the IPphone, if I try with a SW connected to a router and with wireshark in my Pc I dont see the DHCP offer , and the same problem if I put my Pc as a DHCP Server, but in this case I see the DHCP discover, Rcvd DHCP but after it the message " Supress pingable address" and go looking for in the scope and IP but no one run
Any idea what is happenning?
Sent from Cisco Technical Support iPad App
08-12-2013 06:02 AM
Something is set wrong in DHCP server, etc.
08-12-2013 06:22 AM
Are you running DHCP from the router or CUCM?
Can you post the configuration...
Can you check if another phone gets a dhcp address off the same port.
08-16-2013 04:48 PM
Hi, i tried to configure from a router and from my Pc, but both fails.
I tried with other ipphones and the same response.
Does anybody knows a software to make a bootp instead of. DHCP in a ipphone?
Regards!
08-17-2013 09:56 AM
Phones only use DHCP.
If you configure the server, or router, correctly it will work.
08-19-2013 02:52 AM
Hi Paolo again!
My DHCP is running finally properly, now my 7911 has a IP, now I am trying to transfer from my router with CME a firmware, but the phone is still in upgrading state.
I am trying to regiser the phone in the CME but does not run, neither with autoreg nor step by step ephone, ephone-dn and so on...
How can i transfer a firmware to the phone? with the router or with my Pc.
And if the the phone is still in that state, is possible to register in a CME?
thanks!!
08-19-2013 02:55 AM
As mentioned many times.
CHeck "debug tftp events" with "term mon".
08-25-2013 10:55 AM
Finally i resolve this issue.
With a pc connected to switch port in the ipphone, i transfer an IP and firmware with tftpd32. There was not neccesary netiher any router now any switch
thanks.
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