I have noticed the following behaviour in the said phones (7912 & 7906).
When making a phone call to those phones, I see that the softkey answer appears on the display but it is greyed out. The system is a CM 4.2(3)
I just want to know if this is normal or not.
My guess is that it is since that phone does only have speakers and not a microphone so, it doesn't make sense to press such a botton if you will have to lift the handset anyways. Maybe it is deactivated by default.
But, not sure, if anybody from Cisco could come back that would be great..
BTW, on the phone manual it is not explicit explained that. Thet talk about when you are already on a phone call, how to answer a new incoming one by pressing the answer softkey.
You are correct that this is working as expected :) The "Answer Softkey" does not work with the handset in the On-Hook position.I did find one document that shows supported softkeys for the 7912 (note that the Answer Softkey is not listed).
I peeked the link and it is for a CME system. However, since the limitation is on the phone side, this must be the same.
I am looking for some official response since my customer may have questions about this, chiefly when the softkey is made available on the screen when an incoming calls is entering but you're not able to answer it.
The reason why you have this behaviour is the following:
Like the Cisco Unified IP Phone 7905G, the Cisco Unified IP Phone 7906G does not include hands-free speakerphone and headset connectivity. The Cisco Unified IP Phone 7906G supports monitor (one-way audio through the chassis speaker) and Group Listen (European-style speakerphone using the handset and the chassis speaker.)
So this is a normal behaviour of the phones.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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