05-24-2012 06:11 PM - edited 03-16-2019 11:20 AM
Is anyone able to help with a problem i have installing the 7914
We have the CCME 3.2 System with lots of types of phones, I have 3 7914 on 7961 phones
1 phone is working with the 7914 on the 7961 - all numbers and buttons programmed
the other 2 are just red on the 7914 buttons
I have been looking on the cisco web site and have done everything in the books and what people have put on this community site but still unable to get it the work ... can someone please help me
every time i put in the commands the system says command complete but there is no change to the phone after i reset it
command line commands
telephony-service
ephone 51
mac-address 001B.2A89.396A
type 7961 addon 1 7914
-- command completed
Reset phone and no change
I check the system config file and it had not changed
!
!
!
ephone 10
mac-address 001B.2A89.3881
username "control"
paging-dn 143
type 7961 addon 1 7914
button 1:10 2m72 3m36 4m44
button 5m75 6m45 7m7 8m49
button 9m63 10m4 11m15 12m14
button 13m3 14m54 15m20 16m59
button 17m53 18m21 19m1
!
!
!
ephone 51
mac-address 001B.2A89.396A
type 7961
button 1:25
05-24-2012 09:35 PM
HI
Do you have firmware for the 7914 in flash and is that firmware file configured in tftp flash command. Also under telephony service load command should be put for 7914 module
Regards
Ronak Patel
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05-25-2012 02:00 AM
Hi, Thanks for the reply
One phone is already working -
ephone 10 this phone is a 7961 and has the 7914 addon, This phone works and all the button work fine
I'm just unable to tell the config file to addon the 7914 to ephones 51 & 61
as you can see from above the ephone 10 data works fine, its just the ephone 51 and 61 data
05-25-2012 06:26 AM
Hi,
Please attach the configurtion file of the router.
Regards
Ronak Patel
05-25-2012 05:45 AM
Hi Paul,
Have you tried?
under the telephony-service -
no create cnf-files
create cnf-files
Then reboot the individual phones
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
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