03-14-2008 02:50 PM - edited 03-15-2019 09:28 AM
Have anyone experienced this issue -
Lights on the Expansion Module do not light up when an extension [line]goes off-hook - light turn on for incoming new calls only -
Lights light up when a new call comes in on a new line.
03-14-2008 04:57 PM
Hi Alphonso,
You need to add the Monitor Mode setting to acheive what you require :)
Monitor Mode for Shared Lines
In Cisco CME 3.0 and later versions, Monitor mode for shared lines provides a visible line status indicating whether the line is in-use or not.
When the line is in use, it cannot be used for incoming or outgoing calls. A monitor-line lamp can be off or unlit only when its line is in the idle call state. The idle state occurs before a call is made and after a call is completed. For all other call states, the monitor line lamp is on or lit.
The line button for a monitored line can also be used as a direct-station-select for a call transfer when the monitored line is in an idle state. In this case, the receptionist who transfers a call from a normal line can press the Transfer button and then press the line button of the monitored line, causing the call to be transferred to the phone number of the monitored line.
For configuration information, see the "SCCP: Assigning Directory Numbers to Phones" section.
Monitor mode is intended for use only in the context of shared lines so that a receptionist can visually monitor the in-use status of several users' phone extensions; for example, for Busy Lamp Field (BLF) notification.
The following example shows a monitor-line configuration. Extension 2311 is the manager's line, and ephone 1 is the manager's phone. The manager's assistant monitors extension 2311 on button 2 of ephone 2. When the manager is on the line, the lamp is lit on the assistant's phone. If the lamp is not lit, the assistant can speed-dial the manager by pressing button 2.
ephone-dn 11
number 2311
ephone-dn 22
number 2322
ephone 1
button 1:11
ephone 2
button 1:22 2m11
Hope this helps!
Rob
03-14-2008 06:18 PM
thank you for your feedback..
03-14-2008 06:42 PM
Hi Alphonso,
You are most welcome my friend :)
Take care,
Rob
03-17-2008 08:50 AM
Another question, regarding the Monitor-Line Button - Can this solution be applied to non-shared lines.
Can it be applied to standard user lines...
03-17-2008 09:00 AM
Hi Alphonso,
Sorry man, only "Shared Lines"
Hope this helps!
Rob
03-17-2008 11:19 AM
thank -
can you think of any other solution to acheive monitoring of user lines [extensions] to identify which lines are available to receive calls instead of vmail.
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