7914 will work with CM, but not CME

[scottsassin]

I have a 7914 that works when I connect it to my CM version 8.5, but will not work when connected to my CME version 4.1(0). Is there any way to reset the 7914 to factory default?

I have the proper load command under Telephony Services and the proper command under tftp-server.

Nothing seems to help.

[acampbell]

Hi,

7914s do work with CME

Your version 4.1.0 needs at least loads file S00104000100.sbn

Under your ephone config you need something like this :-

!

ephone-dn 21 dual

number 2021

!

ephone-dn 22 dual

number 2022

!

ephone-dn 23 dual

number 2023

!

ephone-dn 24 dual

number 2024

!

ephone-dn 25 dual

number 2025

!

ephone-dn 26 dual

number 2026

!

ephone-dn 27 dual

number 2027

!

ephone-dn 28 dual

number 2028

!

ephone-dn 29 dual

number 2029

!

ephone-dn 30 dual

number 2030

!

ephone 11

mac aaaa.bbbb.cccc

type 7961 addon 1 7914

button 1:21 2:22 3:24 4:25 5:25

button 6:26 7:27 8:28 9;29 10:30

!

HTH

Alex

[scottsassin]

Hi and Thank you,

I have already included these commands.  Plus, I have the proper tftp-server flash: command and the load 7914 under Telephony-services. 

The issue is that the 7914 does not get past all red lights on.  It seems to never load its firmware.  I also did a debug tftp, and I do not see the 7914 looking for its load. 

[acampbell · Accepted solution]

Hi,

There are quite a few bugs for 7914,

Not sure if this one is may be affecting you.

CSCsw25514 Bug Details

7914 fails to re-register after 'reset' is issued on CME 4.3. 
Symptom:
On CME 4.3/7.0, when issuing a 'reset' for a 7960 with a 7914 sidecar, the 7914 will fail to re-register to CME and will stay with all buttons red.

Conditions:
This is observed on CME 4.3 and 7.0 for the 7960 with the 7914.

Workaround:
Downgrade to 12.4(15)T7 (CME 4.1) where the issue is not seen. Another workaround is to rebuild the CNF files with the below commands. This will allow for the device to be reset a single time and register properly. Successive resets will fail until the CNF files are rebuilt again.

CME#configure terminal
Enter configuration commands, one per line. End with CNTL/Z.
CME(config)#telephony-service
CME(config-telephony)#no create cnf-files
CNF files deleted

CME(config-telephony)#create cnf-files
Creating CNF files

HTH

Alex

[scottsassin]

Hey Alex,

The above workaround did not work either.  I followed the instructions, and had no results.  All the lights were still red, and the 7914 did not reset. 

Any other suggestions?

Thanks,

Scott

[acampbell]

Scott,

Can you post show run

Regards

Alex

[scottsassin]

ip dhcp pool CME-Phones

   network 10.2.130.128 255.255.255.224

   default-router 10.2.130.130

   option 150 ip 10.2.130.130

tftp-server flash:S00105000200.sbn

!

telephony-service

load 7960-7940 P00308000500

load 7914 S00105000200

load 7921 CP7921G-1.1.1

load 7931 SCCP31.8-3-3S

load 7961GE SCCP41.8-3-3S

load 7961 SCCP41.8-5-2S

load 7975 SCCP75.8-3-3S

load 7945 SCCP45.8-3-3S

load 7942 SCCP42.8-3-3S

load 7962 SCCP42.8-3-3S

load 7971 SCCP70.8-3-3S

load 7936 cmterm-7936-sccp.3-3-20

load 7911 SCCP11.8-3-3S

ephone-dn  4  dual-line

number 4020

label George - 4020

description George Smith

call-forward busy 1199

call-forward noan 1199 timeout 10

!

ephone-dn  20

number 125

name General Delivery mail

call-forward busy 199

call-forward noan 199 timeout 10

!

ephone  13

device-security-mode none

mac-address 0019.30D4.C8E5

type 7961 addon 1 7914

button  6:20 7:4

[acampbell]

Scott,

I dont see anything wrong here at all.

I can only suggest that you raise a TAC case.

Regards

Alex

[scottsassin]

The bug fix worked!