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New Member

7915 Expansion module still amber even after Configuring the add-on under 7962G phone

Greetings Members,

I am configuring a 24 line add-on to a Cisco 7962G phone but it is still shows amber with the Cisco logo!!

 

Any ideas how i can go past this?

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Please make sure to :1-

Please make sure to :
1- download the SBN file through the Cisco website.

2- upload it to the cme flash through tftp

3- configure the cme based on the following :

tftp-server flash:/B016-1-0-4-2.SBN

!
telephony-service 
load 7916-24 flash:/B016-1-0-4-2.SBN
!
ephone 1 
type 7962 addon 1 7916-24

Regards,
Hussein

 

4 REPLIES
Bronze

What is the exact version of

What is the exact version of callmanager you are using.

Have you configured the module on the phone AND the device profile.

Have you cabled it to the phone correctly?

New Member

Its version 10 CME on a 2911I

Its version 10 CME on a 2911

I have configured the module on the phone and cabled it correctly.

 

For the device profile, am not sure about that. any sample script of how the device profile is setup would be of much help.

 

Thanks & Regards

New Member

Please make sure to :1-

Please make sure to :
1- download the SBN file through the Cisco website.

2- upload it to the cme flash through tftp

3- configure the cme based on the following :

tftp-server flash:/B016-1-0-4-2.SBN

!
telephony-service 
load 7916-24 flash:/B016-1-0-4-2.SBN
!
ephone 1 
type 7962 addon 1 7916-24

Regards,
Hussein

 

New Member

thanks Huss,this should have

thanks Huss,

this should have been the missing piece!!!

will verify, as soon as am back to customer site.

 

Regards

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