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New Member

7921/7925 Active Load shows Unknown on CUCM 9.1

Hi 

We have few 7921/7925 SCCP phones deployed on CUCM 9.1.1.20000-5. The Active Load shows Unknown for 7921/7925. We can see Active Load info for other handsets. It would be handy if we could see firmware load info under Active Load for 7921/7925.

Current firmware version for 7921/7925 are: CP7921G-1.4.5SR1.3.loads and CP7925G-1.4.5SR1.3.loads.

Any idea why active load shows Unknown for 7921/7925?

Cheers

Fei

Everyone's tags (1)
2 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Purple

Hi Fei, check the link if it

Hi Fei,

 

check the link if it helps.

 

https://supportforums.cisco.com/discussion/10881226/active-load-id

 

regds,

aman

Hall of Fame Super Red

Hi Fei, Just to add a note to

Hi Fei,

 

Just to add a note to the good tips from my buddy Aman (+5!)

 

I think the bug listed by Brad in this note would be applicable here smiley

 

https://supportforums.cisco.com/discussion/11430991/active-load-id

 

Cheers!

Rob

10 REPLIES
VIP Purple

Hi Fei, check the link if it

Hi Fei,

 

check the link if it helps.

 

https://supportforums.cisco.com/discussion/10881226/active-load-id

 

regds,

aman

New Member

Hi AmanI read this discussion

Hi Aman

I read this discussion earlier before i posted.I dont think that fits to my scenarios as we are on CUCM 9.1 and 7921/7925 are all registered. Still appreciated your response.

Cheers

VIP Purple

Hi Fei, Just a thought,do you

Hi Fei,

 

Just a thought,do you have latest Device pack loaded on CUCM? for 792X?

 

regds,

aman

New Member

Hi AmanAs i mentioned in

Hi Aman

As i mentioned in discussion, all 792x handsets are loading latest firmware 1.4.5SR1.3.

 

Regards

Fei

Hall of Fame Super Red

Hi Fei, Just to add a note to

Hi Fei,

 

Just to add a note to the good tips from my buddy Aman (+5!)

 

I think the bug listed by Brad in this note would be applicable here smiley

 

https://supportforums.cisco.com/discussion/11430991/active-load-id

 

Cheers!

Rob

New Member

Hi RobThx for tips but we

Hi Rob

Thx for tips but we client want confirmation from Vendor. We decide to engage Cisco to find out more.

Cheers

Fei

VIP Purple

Hi Rob, thanks for sharing

Hi Rob,

 

thanks for sharing the bug[+5].

 

Hi Fei,please do share the findings of cisco.

 

regds,

aman

New Member

Hi AmanWill do. 

Hi Aman

Will do.

 

New Member

hi Rob/AmanCisco advised this

hi Rob/Aman

Cisco advised this is a known cosmetic issue for many 69xx and 79xx phones under CSCtc10818. But to determine whether phone is running SCCP 17, packet capture is required on CUCM but client decide to not to chase further. That's how we ends.

Thanks again.

Fei

VIP Purple

thanks for update. regds,aman

thanks for update.

 

regds,

aman

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