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New Member

7921 - Group Pickup - goes to speakerphone

Hi. I've got an annoying issue with my 7921. When I GPickup, the speaker automatically turns on. How do I stop this from happening?

3 REPLIES
Silver

Re: 7921 - Group Pickup - goes to speakerphone

Switch to the handset from the desktop charger speakerphone

1. Hold the top of the phone and move it forward before lifting it off the desktop charger.

2. Use the handset to continue with the call. The desktop charger speaker and microphone disconnect. Else

You try setting the following Telephony-Service options to disable the "speaker mode" but it only disables the button.

service phone disableSpeakerAndHeadset true

service phone disableSpeaker true

Silver

Re: 7921 - Group Pickup - goes to speakerphone

Hi, there's also a couple of similar bugs relating to 7921's with CME. Are you using CME or full CCM?

Details on one of the bugs below:

CSCsj20985 Bug Details

7921 enters speakerphone mode after call park retrieval with CME

Symptom: 7921 enters speakerphone mode after call park retrieval with CME.

Condition: 7921 retrieving a call that is parked using CME.

Workaround: Press speakerphone button to return to handset mode

New Member

Re: 7921 - Group Pickup - goes to speakerphone

Its CME. how amusing is it that cisco's work around is to press the speakerphone button!

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