When I press the ? button on any of our 7921's I get an error message:
XML services "An error occurred and was logged" id=4021
The help button does work on all of our 7941, 7961, 7971 phones.
The service url is set in ccm under enterprise parementers correclty.
Where else should I look or where is the help url configured for the 7921 phones?
I found a bug ID on this one. I had to open up a tac case and they provided me with a new help file.
Funny though the helpfile is located at
and is called 7960-i-button-help.xml
I would have thought it would have been 792x. Apparently all the ip phones look to this file for their help.