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Community Member

7921 help url not working

When I press the ? button on any of our 7921's I get an error message:

XML services "An error occurred and was logged" id=4021

The help button does work on all of our 7941, 7961, 7971 phones.

The service url is set in ccm under enterprise parementers correclty.

Where else should I look or where is the help url configured for the 7921 phones?

1 REPLY
Community Member

Re: 7921 help url not working

I found a bug ID on this one. I had to open up a tac case and they provided me with a new help file.

Funny though the helpfile is located at

c:\CiscoWebs\IPPhoneServices\CCMCIP\HelpFiles\AppID0\English_United_States

and is called 7960-i-button-help.xml

I would have thought it would have been 792x. Apparently all the ip phones look to this file for their help.

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