7921 Received Call List

[jcarter]

On the received call list of a 7921 wireless phone, it is showing the same call listed in every slot.  The same call meaning same calling party, same time repeated over and over.  Is this a setting that can be changed?  The software version for the phone is 1.2.1.

[Marcos Hernandez]

This is a known issue with this phone in all phone loads prior to 1.3. The software defect is:

CSCsu45825  

CP-792X: Call history record populated incorrectly after firmware upgrade

Until we incorporate a firmware with the fix, your only option is to reset it back to factory defaults. This will clear the issue.

Thanks for the patience.

Marcos Hernandez
Technical Marketing Engineer
Cisco Systems, Inc.