Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

7921G Problems with "red button" in alerting state

I have little problem with my 7921G phones.

When somebody calls you, and you press "red button" to reject a call, that call is not actually rejectet, but instead the phone goes to "silent" state. In other states this button works perfect.

I have CCME 4.1 on 124-15T IOS, Phone load ver. 1.0.4.

Any answers will be higly appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Gold

Re: 7921G Problems with "red button" in alerting state

Thank you for the nice rating and come back with any questions you may have!

7 REPLIES
Hall of Fame Super Gold

Re: 7921G Problems with "red button" in alerting state

Hi,

As far as I know, none of the cisco phones has a button to reject the call.

The only thing that can be done when the phone is ringing, is to silent the ring, using "DND" softkey on fixed terminals, red button on the wireless.

Hope this helps, please rate post if it does!

New Member

Re: 7921G Problems with "red button" in alerting state

Thx! Could you give me a link to some .doc, where i, probably, can find additional information?

Hall of Fame Super Gold

Re: 7921G Problems with "red button" in alerting state

Hi,

There is no document about 'rejecting calls', because there is no such feature.

If you look in the "ccme system administrator guide", the function fo the DND softkey is explained.

New Member

Re: 7921G Problems with "red button" in alerting state

So SCCP control protocol doesn't have such type of message, to instruct CCM, that call should be rejected, and only available feature - DND. Am i right?

Hall of Fame Super Gold

Re: 7921G Problems with "red button" in alerting state

Yes, as mentioned above, it is not possible reject calls from cisco phones under CCME.

As a recognition to those providing answers, please rate useful posts using the scrollbox below!

New Member

Re: 7921G Problems with "red button" in alerting state

Many Thx! I really appreciate your help!

Hall of Fame Super Gold

Re: 7921G Problems with "red button" in alerting state

Thank you for the nice rating and come back with any questions you may have!

144
Views
15
Helpful
7
Replies
CreatePlease to create content