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7925 - Not in Service message

omgjames1
Level 1
Level 1

‎10-18-2010 11:45 AM - edited ‎03-16-2019 01:24 AM

I am trying to setup a 7925G and I am getting a message at the bottom that reads Not in Service.  These phones are new to me, can someone please help me out? Call Manager 7.1.3

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Joseph Martini
Cisco Employee
Cisco Employee

‎10-18-2010 12:37 PM

Check on the phone to see if the phone either has a manually set TFTP server or got one through DHCP.  Here's how to find those settings: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7925g/7_0/english/administration/guide/7925cfgu.html#wp1346366.

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omgjames1
Level 1
Level 1
In response to Joseph Martini

‎10-18-2010 12:50 PM

I did not connect the phone to my pc, I am looking on the phone itself. DHCP is enabled.

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Joseph Martini
Cisco Employee
Cisco Employee
In response to omgjames1

‎10-18-2010 12:54 PM

Does the phone have an IP address and TFTP address that it got from the DHCP server?

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