7925g home screen display - Line View

[davidfield]

Hello All,

In need a point in the right direction if someone can assist. 

I have a number of 7925g handsets but the client wants the default display screen to be line view.  We are using a UC520 but I cannot find the option in CCA (Unlike the ver CCM 7.0 which I'm used to).  I understand there is a user web page on the UC500 series that may have the option but I can't find what the default URL and I've tried every html in the flash.  We are using Ver8.6 on the UC520.

Anyone able to advise how I set the handset default display to Line View?               

Thansk in advance

Dave

[Rob Huffman · Accepted solution]

Hi Dave,

If you use the cli access I believe you can set this here;

To configure product specific configuration options for the Cisco Unified Wireless IP Phone

7925G, 7925G-EX, and 7926G with Cisco Unified Communications Manager Express,

create an ephone template with the necessary options.

service phone

Home Screen homeScreen 0 = Main Phone Screen; 1 = Line View

so it would be;

service phone <1>

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7925g/7_0/english/deployment/guide/7925dply.pdf

I might also post your query in this forum;

https://supportforums.cisco.com/community/netpro/small-business/voiceandconferencing/sbcs-uc500

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[davidfield]

Thanks Rob,

I can see how it works now.  I tried to apply the setting as per below but no luck and have included a typical extension.

ephone-template  16

url services 1

http://10.1.10.1/voiceview/common/login.do

VoiceviewExpress

service phone homeScreen 1

softkeys remote-in-use  Newcall

softkeys idle  Redial Newcall Cfwdall Pickup Gpickup Dnd Login

softkeys seized  Cfwdall Endcall Redial Pickup Gpickup Callback

softkeys connected  Hold Endcall Trnsfer Confrn Acct Park ephone-template  16
url services 1 http://10.1.10.1/voiceview/common/login.do VoiceviewExpress
service phone homeScreen 1
softkeys remote-in-use  Newcall
softkeys idle  Redial Newcall Cfwdall Pickup Gpickup Dnd Login
softkeys seized  Cfwdall Endcall Redial Pickup Gpickup Callback
softkeys connected  Hold Endcall Trnsfer Confrn Acct Park

ephone  6

device-security-mode none

mac-address 2C54.2DEA.FC68

ephone-template 16

max-calls-per-button 4

username "Security" password 1234

type 7925

button  1:81

ephone  6

device-security-mode none

mac-address 2C54.2DEA.FC68

ephone-template 16

max-calls-per-button 4

username "Security" password 1234

type 7925

button  1:81

[Rob Huffman]

Hi Dave,

After making the change did you;

no create cnf
create cnf

and reset the phone?

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[davidfield]

HI Rob,

Appologies for the contintual questions, I did re-create the cnf files.  Turned the phone off and on but no change. 

Any last advice before I give up.

Regards

David

[Rob Huffman]

Hi David,

Sorry man, nothing else from this end Did you try posting over in the

uc500 forums I linked earlier to see if this can be done via cca?

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[davidfield]

Cheers Rob,

I appreciate you trying to help.    I think I will call time on it.  I've got bigger problems with time inconsistencies on the SIP handsets vs the SCCP handsets. 

Thanks again.

Regards

David

[davidfield]

Adding to Rob's comments above I found this worked if I applied the Service Phone option to the Telephone Services and recreated the CNF files as discribed.  Took me a while, but Rob was spot on.

I should also mention Syntax is extremely important and the Cap's/ lower case is necessary. refer tabel 18 in the link below

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_s1ht.html

Thanks Rob.