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7926 IPT Registration Problem

Hi,

We have baught the new 7926 IPT. I have upgraded firmwares from GUI and also uploaded the latest firmware to CUCM.

But am getting, "Image Authentication Failed" error and the "registration rejected" message appears.

We have CUCM 8.6.2. 

Here are some logs on 7926

2011-10-26 12:31:46:0930 CP-7926G user.debug Cisco7926-Init: Updating pid to action /sbin/tftpd  pid =2102

2011-10-26 12:31:46:0940 CP-7926G user.info Cisco7926-Init:  Waiting for 1 from /sbin/tftpd pid=2102

2011-10-26 12:31:47:0030 CP-7926G user.debug Cisco7926-Init: forked process pid=2102

2011-10-26 12:31:47:0040 CP-7926G user.info Cisco7926-Init:  Starting               /sbin/tftpd  , pid=2102

2011-10-26 12:31:47:0250 CP-7926G user.info Cisco7926-Init: Received  continue  signal from process [2102]

2011-10-26 12:31:47:0250 CP-7926G user.info Cisco7926-Init: storing sigcont sender pid(2102)

2011-10-26 12:31:47:0250 CP-7926G user.info Cisco7926-Init: Received continue signal from process /sbin/tftpd[2102]

2011-10-26 12:31:47:0250 CP-7926G user.info Cisco7926-Init: Received CONTINUE signal for /sbin/tftpd

2011-10-26 12:31:47:0250 CP-7926G user.debug Cisco7926-Init: run state [networkup]action /sbin/tftpd done

2011-10-26 12:31:47:0250 CP-7926G user.debug Cisco7926-Init: Updating pid to action /sbin/WlinkEnablerMgr  pid =2104

2011-10-26 12:31:47:0260 CP-7926G user.debug Cisco7926-Init: run state [networkup]action /sbin/WlinkEnablerMgr done

2011-10-26 12:31:47:0270 CP-7926G user.debug Cisco7926-Init: forked process pid=2104

2011-10-26 12:31:47:0270 CP-7926G user.info Cisco7926-Init:  Starting     /sbin/WlinkEnablerMgr  , pid=2104

2011-10-26 12:31:47:0330 CP-7926G user.debug Cisco7926-Init: forked process pid=2105

2011-10-26 12:31:47:0340 CP-7926G user.info Cisco7926-Init:  Starting             /sbin/cfgtftp  , pid=2105

2011-10-26 12:31:47:0360 CP-7926G user.debug Cisco7926-Init: Updating pid to action /sbin/cfgtftp  pid =2105

2011-10-26 12:31:47:0370 CP-7926G user.info Cisco7926-Init:  Waiting for 2 from /sbin/cfgtftp pid=2105

2011-10-26 12:31:48:0190 CP-7926G user.err WlinkEnablerMgr: Wavelink Avalanche Server not configured

2011-10-26 12:31:48:0470 CP-7926G user.err CFGTFTP[2105]: downloading CTLSEPE05FB9BC1BD0.tlv failed: File not found[2]

2011-10-26 12:31:48:0480 CP-7926G user.err secd: EROR:updateCTL: ** had NO CTL and CTL tftp FAILED** tftp-err 0

2011-10-26 12:31:48:0820 CP-7926G user.err CFGTFTP[2105]: downloading WLANE05FB9BC1BD0.xml failed: File not found[2]

2011-10-26 12:31:48:0820 CP-7926G user.err CFGTFTP[2105]: Unable to download WLAN MAC file WLANE05FB9BC1BD0.xml

2011-10-26 12:31:49:0110 CP-7926G user.err CFGTFTP[2105]: downloading WLANDefault.xml failed: File not found[2]

2011-10-26 12:31:49:0110 CP-7926G user.err CFGTFTP[2105]: Unable to download WLAN Def file /var/tmp/WLANDefault.xml

2011-10-26 12:31:49:0420 CP-7926G user.err CFGTFTP[2105]: downloading SEPE05FB9BC1BD0.cnf.xml failed: File not found[2]

2011-10-26 12:31:50:0970 CP-7926G user.info Cisco7926-Init: Process /sbin/cfgtftp run status=1

2011-10-26 12:31:50:0970 CP-7926G user.info Cisco7926-Init: catchchild:pid =2105 cmd=/sbin/cfgtftp normal termination

2011-10-26 12:31:50:0970 CP-7926G user.info Cisco7926-Init: Received COMPLETE  signal for /sbin/cfgtftp

2011-10-26 12:31:50:0970 CP-7926G user.debug Cisco7926-Init: run state [networkup]action /sbin/cfgtftp done

2011-10-26 12:31:50:0970 CP-7926G user.debug Cisco7926-Init: Updating pid to action /sbin/bcUpgrade  pid =2124

2011-10-26 12:31:50:0980 CP-7926G user.info Cisco7926-Init:  Waiting for 2 from /sbin/bcUpgrade pid=2124

2011-10-26 12:31:50:0980 CP-7926G user.debug Cisco7926-Init: forked process pid=2124

2011-10-26 12:31:50:0990 CP-7926G user.info Cisco7926-Init:  Starting           /sbin/bcUpgrade  , pid=2124

2011-10-26 12:31:51:0210 CP-7926G user.err bcUpgrade: EA15: BF3_220_ EA15FW-BF3-220.SBN

2011-10-26 12:31:52:0330 CP-7926G user.err bcUpgrade: start bcServer: -2

2011-10-26 12:31:52:0350 CP-7926G user.info Cisco7926-Init: Process /sbin/bcUpgrade run status=1

2011-10-26 12:31:52:0350 CP-7926G user.info Cisco7926-Init: catchchild:pid =2124 cmd=/sbin/bcUpgrade normal termination

2011-10-26 12:31:52:0350 CP-7926G user.info Cisco7926-Init: Received COMPLETE  signal for /sbin/bcUpgrade

2011-10-26 12:31:52:0350 CP-7926G user.debug Cisco7926-Init: run state [networkup]action /sbin/bcUpgrade done

2011-10-26 12:31:52:0400 CP-7926G user.debug Cisco7926-Init: Updating pid to action /sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log  pid =2126

2011-10-26 12:31:52:0410 CP-7926G user.info Cisco7926-Init:  Waiting for 1 from /sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log pid=2126

2011-10-26 12:31:52:0410 CP-7926G user.debug Cisco7926-Init: forked process pid=2126

2011-10-26 12:31:52:0410 CP-7926G user.info Cisco7926-Init:  Starting            /sbin/fwupdate  , pid=2126

2011-10-26 12:31:56:0510 CP-7926G user.err fwupdate[2126]: downloading CP7925G-1.4.1SR1/CP7925G-1.4.1SR1.LOADS failed: File not found[2]

2011-10-26 12:31:56:0510 CP-7926G user.err fwupdate[2126]: [884@extif.c]: TFTP CP7925G-1.4.1SR1/CP7925G-1.4.1SR1.LOADS fail. err = 0, status = 0x2(File not found)

2011-10-26 12:31:56:0630 CP-7926G user.info imgauthd: IMG_AUTH: verify with current(new) key RELEASE 7926 key ^M

2011-10-26 12:31:56:0660 CP-7926G user.info imgauthd: IMG_AUTH: *** verify with current(new) RELEASE 7926 key failed *** ^M

2011-10-26 12:31:56:0660 CP-7926G user.info imgauthd: IMG_AUTH: *** no previous RELEASE 7926 key *** ^M

2011-10-26 12:31:56:0660 CP-7926G user.info imgauthd: IMG_AUTH: *** verify FAILED *** /var/fwdnld/CP7925G-1.4.1SR1.LOADS ^M

2011-10-26 12:31:56:0660 CP-7926G user.err fwupdate[2126]: [903@extif.c]: TFTP CP7925G-1.4.1SR1.LOADS authentication fail

2011-10-26 12:31:56:0660 CP-7926G user.err fwupdate[2126]: [829@main.c]: Error -3: Load CP7925G-1.4.1SR1.LOADS update fail

2011-10-26 12:32:01:0760 CP-7926G user.info Cisco7926-Init: Process /sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log run status=1

2011-10-26 12:32:01:0770 CP-7926G user.info Cisco7926-Init: catchchild:pid =2126 cmd=/sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log normal termination

2011-10-26 12:32:01:0770 CP-7926G user.info Cisco7926-Init:  Child Terminated abnormally.....

2011-10-26 12:32:01:0770 CP-7926G user.debug Cisco7926-Init: run state [networkup]action /sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log done

2011-10-26 12:32:01:0770 CP-7926G user.debug Cisco7926-Init: Updating pid to action /sbin/aom-launcher /sbin/javaService.exe  pid =2131

2011-10-26 12:32:01:0770 CP-7926G user.debug Cisco7926-Init: run state [networkup]action /sbin/aom-launcher /sbin/javaService.exe done

2011-10-26 12:32:01:0770 CP-7926G user.debug Cisco7926-Init: Updating pid to action /sbin/capfclnt  pid =2132

2011-10-26 12:32:01:0780 CP-7926G user.info Cisco7926-Init:  Waiting for 2 from /sbin/capfclnt pid=2132

2011-10-26 12:32:01:0980 CP-7926G user.debug Cisco7926-Init: forked process pid=2131

2011-10-26 12:32:01:0980 CP-7926G user.info Cisco7926-Init:  Starting        /sbin/aom-launcher  , pid=2131

2011-10-26 12:32:01:0980 CP-7926G user.info fwupdate[2131]: [33@aom-launcher.c]: waiting on midp module installation

2011-10-26 12:32:01:0980 CP-7926G user.debug Cisco7926-Init: forked process pid=2132

2011-10-26 12:32:01:0980 CP-7926G user.info Cisco7926-Init:  Starting            /sbin/capfclnt  , pid=2132

2011-10-26 12:32:02:0210 CP-7926G user.err capfclnt: Capf client cleaning internals data structure and states before termination

2011-10-26 12:32:02:0230 CP-7926G user.err EVMGR: recv err: Connection reset by peer

2011-10-26 12:32:02:0260 CP-7926G user.info Cisco7926-Init: Process /sbin/capfclnt run status=1

2011-10-26 12:32:02:0270 CP-7926G user.info Cisco7926-Init: catchchild:pid =2132 cmd=/sbin/capfclnt normal termination

2011-10-26 12:32:02:0270 CP-7926G user.info Cisco7926-Init: Received COMPLETE  signal for /sbin/capfclnt

2011-10-26 12:32:02:0270 CP-7926G user.debug Cisco7926-Init: run state [networkup]action /sbin/capfclnt done

2011-10-26 12:32:02:0270 CP-7926G user.debug Cisco7926-Init: Updating pid to action /sbin/sccp  pid =2135

2011-10-26 12:32:02:0270 CP-7926G user.debug Cisco7926-Init: run state [networkup]action /sbin/sccp done

2011-10-26 12:32:02:0270 CP-7926G user.debug Cisco7926-Init: return from Handle_event(networkup)

2011-10-26 12:32:02:0280 CP-7926G user.debug Cisco7926-Init: Processing Child termincation..pid=2105

2011-10-26 12:32:02:0280 CP-7926G user.debug Cisco7926-Init: Process: /sbin/cfgtftp terminated  2105, exit_action=0

2011-10-26 12:32:02:0280 CP-7926G user.debug Cisco7926-Init: Processing Child termincation..pid=2124

2011-10-26 12:32:02:0280 CP-7926G user.debug Cisco7926-Init: Process: /sbin/bcUpgrade terminated  2124, exit_action=0

2011-10-26 12:32:02:0430 CP-7926G user.debug Cisco7926-Init: forked process pid=2135

2011-10-26 12:32:02:0430 CP-7926G user.info Cisco7926-Init:  Starting                /sbin/sccp  , pid=2135

2011-10-26 12:32:02:0430 CP-7926G user.debug Cisco7926-Init: Processing Child termincation..pid=2126

2011-10-26 12:32:02:0440 CP-7926G user.debug Cisco7926-Init: Process: /sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log terminated  2126, exit_action=0

2011-10-26 12:32:02:0440 CP-7926G user.debug Cisco7926-Init: Processing Child termincation..pid=2132

2011-10-26 12:32:02:0440 CP-7926G user.debug Cisco7926-Init: Process: /sbin/capfclnt terminated  2132, exit_action=0

2011-10-26 12:32:02:0570 CP-7926G user.info modprobe: insmod -s  -k eth0

2011-10-26 12:32:03:0160 CP-7926G user.info modprobe: insmod -s  -k eth0

2011-10-26 12:32:07:0530 CP-7926G user.err SCCP: register reject[1:1]

2011-10-26 12:32:07:0560 CP-7926G user.err netd: SCCP Requested a network status check

2011-10-26 12:33:17:0290 CP-7926G user.err SCCP: requesting network reset.

2011-10-26 12:33:17:0330 CP-7926G user.crit netd: processing network reset.

2011-10-26 12:33:20:0700 CP-7926G user.info modprobe: insmod -s  -k eth0

2011-10-26 12:33:21:0370 CP-7926G user.crit netd: network down on wireless interface

2011-10-26 12:33:21:0380 CP-7926G user.crit netd: tell init to bring down network services

2011-10-26 12:33:21:0460 CP-7926G user.err Cisco7926-Init: Received SIGUSR1

2011-10-26 12:33:21:0460 CP-7926G user.debug Cisco7926-Init:  Processing NetworkDown event

2011-10-26 12:33:21:0460 CP-7926G user.info Cisco7926-Init: stop_actions( event=networkup),state=systemup

2011-10-26 12:33:21:0460 CP-7926G user.info Cisco7926-Init: Sending TERMINATION signal to /sbin/tftpd[pid=2102]

2011-10-26 12:33:21:0460 CP-7926G user.info Cisco7926-Init: Sending TERMINATION signal to /sbin/WlinkEnablerMgr[pid=2104]

2011-10-26 12:33:21:0470 CP-7926G user.info Cisco7926-Init: Sending TERMINATION signal to /sbin/fwupdate -s --cont --nobgchk --memchk 3600 -o /var/log/fwupdate.log[pid=2126]

2011-10-26 12:33:21:0470 CP-7926G user.info Cisco7926-Init: Process /sbin/aom-launcher /sbin/javaService.exe run status=5

2011-10-26 12:33:21:0470 CP-7926G user.info Cisco7926-Init: Init initiated stop for pid=2131

2011-10-26 12:33:21:0470 CP-7926G user.info Cisco7926-Init: Sending TERMINATION signal to /sbin/aom-launcher /sbin/javaService.exe[pid=2131]

2011-10-26 12:33:21:0470 CP-7926G user.info Cisco7926-Init: Sending TERMINATION signal to /sbin/sccp[pid=2135]

4 REPLIES

7926 IPT Registration Problem

Try clearing the sercurity cert off the phone itself and try again.     

Bronze

7926 IPT Registration Problem

You also might need to restart your TFTP server on whatever server you uploaded the firmware to.

Community Member

7926 IPT Registration Problem

Restart the CM service.

Solved now

Community Member

Hi muratg7777,I am running

Hi 

I am running into the same issue and wondering what worked for you?  Was the fix restarting the CM Service as stated in your other post?

Any suggestions or advice is greatly appreciated!

Thank you,

Diana

 

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