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Community Member

7931 + 2811 ring tone different between internal and external call

Hi All,

is it possible to configure 2811 and 7931 IP phone that when there's an incoming call from an internal number, phone uses a ring tone and when there's an incoming call from external number it uses another or different ring tone?

Thank You for best support

Kind Regards

Antonino R.

3 REPLIES
Community Member

Re: 7931 + 2811 ring tone different between internal and externa

I was just looking to do the same thing and came across this other post

"There is no feature available that would allow you to do that on CME. All the calls coming will use the ring tone set on the phone regardless if this is an internal or PSTN incoming call.

However this can be done one the Call Manager systems. This is called Call Classification feature (Distinctive Ringing). Call Classification (OnNet/OffNet) can be configured on the RoutePattern or gateway device itself and apply different ring tones for internal or external calls. "

Looks like it's not possible - buggar

Cheers,

John

Hall of Fame Super Gold

Re: 7931 + 2811 ring tone different between internal and externa

Have you tried configuring "ring internal primary" ? I think the feature works based on wich number is called.

Community Member

Re: 7931 + 2811 ring tone different between internal and externa

Yes I'm in the process of trying to get it to work. Even though the instructions seem quite straight forward I haven't got it to work yet.

I'll keep trying and will post something when / if I get it working as required.

Thx

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