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7931 & Attendant Console

Hi guys,

Can anyone tell me if the 7931 phone is supported by the latest versions of CUCM/CUCMBE (6.1.2.1000-13)?

Regards,

Gary.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: 7931 & Attendant Console

Hi Gary,

The 7931 is supported on CCM 6.1(2) but not for use with Attendant Console (I don't think it ever will be, due to the Line/Display limitations);

Cisco Unified IP Phones that are used with the attendant console must meet the following guidelines:

•Use the attendant console with any Cisco Unified IP Phone 7905G, 7911G, 7912G, 7912G-A, 7940G, 7941G, 7941G-GE, 7960G, 7961G, 7961G-GE, 7970G and 7970G-GE that is using SCCP.

Page 231;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf

Hope this helps!

Rob

3 REPLIES
Hall of Fame Super Red

Re: 7931 & Attendant Console

Hi Gary,

The 7931 is supported on CCM 6.1(2) but not for use with Attendant Console (I don't think it ever will be, due to the Line/Display limitations);

Cisco Unified IP Phones that are used with the attendant console must meet the following guidelines:

•Use the attendant console with any Cisco Unified IP Phone 7905G, 7911G, 7912G, 7912G-A, 7940G, 7941G, 7941G-GE, 7960G, 7961G, 7961G-GE, 7970G and 7970G-GE that is using SCCP.

Page 231;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf

Hope this helps!

Rob

Community Member

Re: 7931 & Attendant Console

Many thanks for the confirmation.

I was afraid you were going to say that. I also read that list in the 6.1.1 f&S guide, i was praying it was something that was brought in on 6.1.2 :-)

Don't you just love salesmen that drop you in it...Can't wait to break the news to their customer on Monday morning!

Many thanks again Rob.

Gary.

Hall of Fame Super Red

Re: 7931 & Attendant Console

Hi Gary,

You are always welcome :)

It's always tough being the "customer facing" person when these type of things come up. Perhaps you can swing a nice trade-in/free upgrade to mitigate the situation.

"Where there's a will there's a way"

The customer is almost always understanding when you explain the reasoning behind these things and the "enhanced" service that you will offer with the "fix" :)

Take care,

Rob

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