We have the Cisco 7931 IP phone in use. Certain people may have up to 6 different lines on their device. How can I configure our system so that they are busy if they are talking on line 1, allthough a call comes on line 2. Whatever line they are speaking on, the phone itself should announce itself as busy.
Is this possible? The problem is that our telephonist dont actually know if person is available or not...
We have customer support taking calls for different companies. I have configured it so each company is represented by its own line on the device. I a customer calls to company A, first line will blink, and customer support knows what to answer. If customer calls to company B, second line blinks and customer support knows how to answer.
To make it even more difficult every customer support person has its own unique number per company.CS1. CS2, CS3 are customer support people. PL is customer primary line on the cisco device. It might look like this:
PL Company A Company B Company C
CS1 400 185200 185600 185700
CS2 401 185201 185601 185701
CS3 402 185202 185602 185702
All theese numbers are entered into a line group, so that people can log in and out with their phones. The problem if if CS1 is talking on line 185200, our telephonist dont know that, cause we only got linestate on the primary line of the device, in Cs1 it would be 400.
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Please find the attached HTML document, download and open it on your PC.
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