cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
247
Views
0
Helpful
2
Replies

7931 phone not coming up on power

eomotosho
Level 1
Level 1

Good day all,

 

I just deployed BE6k on my network. Other models of phones could register successfully to the CUCM except for the 7931 model. I try to do a factory reset of the phone. Unfortunately, after the reset, the phone refuse to come up on power. Please how do I make my phone to power on again and also add it to CUCM.

2 Replies 2

George Thomas
Level 10
Level 10

If the phone doesnt power on, my guess is that phone is bricked. Make sure you are plugging into a PoE port etc. 

Please rate useful posts.

Yeah, the phone is pluged to a POE switch. It will only flash light immediately it is plugged but will never come up.