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Cisco Employee

7931 - question mark -- call detail information

Hi All,

Can you please confirm how can we check the call information -- Tx . Rx packets in a 7931 phone -- did not seem to find any details for the same. Actually have a one-way audio isssue on a couple of 7931 phones , so need to troubleshoot it accordingly. Appreciate some help on this.

Thanks.

Whatever level you reach getting better never stops -- Sachin Tendulkar       

Whatever level you reach getting better never stops -- Sachin Tendulkar
1 ACCEPTED SOLUTION

Accepted Solutions
Silver

7931 - question mark -- call detail information

On the phone's webpage, the streaming statistics page should show what you're looking for.

6 REPLIES
Hall of Fame Super Gold

7931 - question mark -- call detail information

Check your network routing, firewalls, VPNs, etc.

Cisco Employee

7931 - question mark -- call detail information

Thanks Paolo -- yes i am checking that and would see sniffers if required -- but can you let me know -- if we have a question mark sort of a button in 7931 phone to check for details.

Thanks.

Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar
Hall of Fame Super Gold

7931 - question mark -- call detail information

One knows already there is a problem, because no voice is heard. And pressing the buttong will not tell you what the problem is.

Cisco Employee

7931 - question mark -- call detail information

Yes that is correct -- but knowing an unknown detail about a device would not hurt either

Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar
Silver

7931 - question mark -- call detail information

On the phone's webpage, the streaming statistics page should show what you're looking for.

Cisco Employee

7931 - question mark -- call detail information

Thanks Brian -- that was what i was looking for

Whatever level you reach getting better never stops -- Sachin Tendulkar

Whatever level you reach getting better never stops -- Sachin Tendulkar
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