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7936 Conference station softkey disabled

Hi

I have registered a 7936 conference station on my UCM 7.1

The conference station registered but the softkey is not active.

Appreciate your support

Thanks

12 REPLIES
Super Bronze

Re: 7936 Conference station softkey disabled

Hi

What softkey?

That the 7936 is called a 'conference' station doesn't mean anything other than that the phone was designed for use in conference rooms.

It has lots of softkeys.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: 7936 Conference station softkey disabled

True that 7936 is a conference station. It is registered and has an extension assigned to it but the buttons are not active to answer or make calls/conferences.

Super Bronze

Re: 7936 Conference station softkey disabled

Hi

Can you screen grab the configuration pages from CallManager for the device and line?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: 7936 Conference station softkey disabled

Could you provide to me a screenshot from your side

Super Bronze

Re: 7936 Conference station softkey disabled

Nope.

Don't have one lying around.

I was suggesting you post yours so we can verify your config.

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Re: 7936 Conference station softkey disabled

Go to Phone Configuration for the device.  Look at the "Softkey Template" field.  If it is set to then you won't have softkeys available.  This is not a required field and since many folks only enter data in required fields, it is often missed.

Verify this setting and then get back to us.

Hailey

Please rate helpful posts!

Hall of Fame Super Red

Re: 7936 Conference station softkey disabled

Hi Ibrahim,

Just to follow up on the tips from Aaron and Hailey

You mentioned this in your clip;

"It is registered and has an extension assigned to it but the buttons  are not active to answer or make calls/conferences."

To start a call or answer a call on a 7936 no Softkey is required, you just press the

button with the Handset icon on the 7936.

For MeetMe;

1. press the pick up handset to get dial tone
2. Press Menu button > Call functions > Meet Me

3. Enter the meet me number.

Hope this helps!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

New Member

Re: 7936 Conference station softkey disabled

Hey everybody

Thanks for your advices. Attached are the screen shots of Conference Station device config page on CCM

Currently i can place a call from conference station but cannot make any conference calls. Also I cannot answer any incoming call.

The answer, transfer, conference -- all these keys are greyed on the device display. Handset button is also not working.

New Member

Re: 7936 Conference station softkey disabled

What is the normal procedure for registering the conference station

New Member

Re: 7936 Conference station softkey disabled

I opened a TAC case and cisco engineer confirmed that there is a hardware issue and they are replacing my conference station @ RMA

Hall of Fame Super Red

Re: 7936 Conference station softkey disabled

Hi Ibrahim,

Thanks for following up with your resolution here

+5 points for letting us know the final outcome.

Cheers!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

New Member

Re: 7936 Conference station softkey disabled

Thanks for the points

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