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New Member

7936 Phone - Corporate Directory cannot dial

Dear folks,

anyone met this problem.

We are using a mixture of 7961 and 7936 phone. Our phones corporate directory is linked to our company AD [Active Directory]

When using 7961, dialing thru the corporate directory is working perfectly fine.

However, when we dial thru 7936 using the corporate directory, we get the busy tone str after the 1st digit. But when we dial the same number manually using the keypad, it works. therefore, the route pattern is perfectly right. It just seems like the 7936 corporate directory dun work at all.

This is the firmware:

cmterm-7936.3-3--9-0

If any of you guys know the reason or solution. Pls kindly help.

Many thanks.

2 REPLIES
Bronze

Re: 7936 Phone - Corporate Directory cannot dial

Check if the directories URL is too long causing stack overflow in 7936.

New Member

Re: 7936 Phone - Corporate Directory cannot dial

hi,

where can we find the url.

thanks

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