06-12-2008 02:56 PM - edited 03-15-2019 11:15 AM
Hi,
Further to previous conversations, I have tonight upgraded our customer's CME to 4.3.0.0 in order that they can make use of a newly purchsed 7937 handset. Having followed the instructions posted within other conversations, I believe that the config is now complete. However, when the 7937 boots up - it just displays the message 'configuring unified CM list' and hangs indefinitely.
I have the following entries in my config, which I believe are all that are required:
tftp-server flash:phone/7937/apps37sccp.1-1-1-1.bin alias apps37sccp.1-1-1-1.bin
telephony-service
load 7937 apps37sccp.1-1-1-1
ephone-type 7937
device-id 431
device-name Cisco 7937 Conference
num-buttons 1
max-presentation 1
ephone 20
device-security-mode none
mac-address 0004.F2E1.2623
type 7937
button 1:23
I've attached the full running-config in case anyone would like to take a further look...
Thanks in advance for your assistance.
Regards,
-Gordon
06-12-2008 03:07 PM
Hello, not too familiar with that particular phone, but if it is one of the newer java-based phones, I dont think you have all of the files that you need. You can do a "debug tftp events" to see what files the phone is looking for. Also, you can do a "show flash" to see if the below mentioned files are present as I think it needs the following:
phone/7937/cnu37.1-1-1.sbn
phone/7937/cvm37sccp.1-1-1.sbn
phone/7937/jar37sccp.1-1-1.sbn
phone/7937/dsp37.1-1-1.sbn
phone/7937/SCCP37.1-1-1.loads
phone/7937/term37.default.loads
then under telephony-service:
telephony-service
load 7937 SCCP37.1-1-1
Hope that helped.
06-12-2008 03:57 PM
Hi,
I have the config in telephony-service ok, but the only file that is in the flash:/phone/7937/ directory is apps37sccp.1-1-1-1.bin
Have you any idea as to where might I get the additional files from? I did my install from the cme-full-4.3.0.0.tar file, so all the files were self extracted. I have just checked the contents of the .tar on my laptop and the only file that is in phones/7937 is the one that is on my CME.
Thanks in advance for your assistance.
Regards,
-Gordon
(actually attached config this time!)
06-13-2008 06:22 AM
You are right. I was just looking at the firmware files for that phone and that appears to be the only one. What does it say when you debug tftp events and debug ephone registration?
06-14-2008 04:56 AM
Hi,
I agree with your configuration and I've also only been able to find one file for the 7937 phone.
Not having a 7937 phone to test the firmware upgrade, what firmware does the 7937 ship with?
Is there a requirement to upgrade?
Cheers,
Mike.
06-14-2008 07:59 AM
Hi,
Thanks for the responding to my messages so quickly.
I'm not sure what firmware is on the handset at the moment, as I can't get it booted (unless someone know how to get into the menus before the phone registers).
As for debug tftp event, I can't remember seeing anything happening in relation to that particular ephone when it boots up, but I can get the customer to phyically reset the phone again on Monday and I'll run the debug again.
Thanks again for your help,
Regards,
-Gordon
06-16-2008 04:54 AM
All,
Just to let you know that we now have this up and running, following a TAC case.
The 7937 required a factory reset, which is performed using the key sequence application, then **1.
All the best,
-Gordon
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: