Further to previous conversations, I have tonight upgraded our customer's CME to 188.8.131.52 in order that they can make use of a newly purchsed 7937 handset. Having followed the instructions posted within other conversations, I believe that the config is now complete. However, when the 7937 boots up - it just displays the message 'configuring unified CM list' and hangs indefinitely.
I have the following entries in my config, which I believe are all that are required:
tftp-server flash:phone/7937/apps37sccp.1-1-1-1.bin alias apps37sccp.1-1-1-1.bin
load 7937 apps37sccp.1-1-1-1
device-name Cisco 7937 Conference
I've attached the full running-config in case anyone would like to take a further look...
Hello, not too familiar with that particular phone, but if it is one of the newer java-based phones, I dont think you have all of the files that you need. You can do a "debug tftp events" to see what files the phone is looking for. Also, you can do a "show flash" to see if the below mentioned files are present as I think it needs the following:
I have the config in telephony-service ok, but the only file that is in the flash:/phone/7937/ directory is apps37sccp.1-1-1-1.bin
Have you any idea as to where might I get the additional files from? I did my install from the cme-full-184.108.40.206.tar file, so all the files were self extracted. I have just checked the contents of the .tar on my laptop and the only file that is in phones/7937 is the one that is on my CME.
Thanks for the responding to my messages so quickly.
I'm not sure what firmware is on the handset at the moment, as I can't get it booted (unless someone know how to get into the menus before the phone registers).
As for debug tftp event, I can't remember seeing anything happening in relation to that particular ephone when it boots up, but I can get the customer to phyically reset the phone again on Monday and I'll run the debug again.
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