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7937 issue with CCM 5.1.3

I have CCM 5.1.3. When I try to add a new 7937 phone, I do not see it under add new devices. I can 7936 etc, but 7937..

Thanks....

  • IP Telephony
1 REPLY
Hall of Fame Super Red

Re: 7937 issue with CCM 5.1.3

Hi Rohan,

When you don't find the IP Phone model listed in the Device defaults you can either install the required Device Pack (which adds the Firmware as well) or upgrade to a supported later CCM Version. Here is the minimum required device Pack for the 7937 and CUCM 5.1(3);

Cisco Unified CallManager Device Package 5.1.3 (6104-1)

Release Notes

http://www.cisco.com/web/software/282074299/26749/cmterm-devicepack-5_1_3_6104-1_readme.html#_Toc206327231

From this path;

Support> Tools & Resources> Voice and Unified Communications > Cisco Unified Communications Manager Version 5.1 > Unified Communications Manager/CallManager Device Packages > 5.1(3.6104)

Hope this helps!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
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