Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

7940 phones stuck on requesting screen

call manager 8.5

call manager device defaults as follows,

7940 sccp ---- P00308010200

sip ---- P0S3-8-12-00

firmware  version on the phone itself as follows,

app id : p00308010200

boot load : pc0303010001

version 8.1(2.0)

phones are registered, but it does goes to "requesting" now and then and then return back to normal, it looks fail to update. lot of phones has the same issue, it recently started to happen no change made except there were addition of few licenses to call manager

phones logs shows as follows,

09:11:38.040 |   CReqContext::tftp[0xa3d2fe0~410~10.xx.xxx.xxx~49866] File[CTLSEP0C2724312843.tlv] not found

09:11:38.122 |   CReqContext::tftp[0xa3d39c0~411~10.xx.xxx.xxx~49995] File[ITLSEP0C2724312843.tlv] not found

09:11:38.511 |   CReqContext::tftp[0xa3d4d80~413~10.xx.xxx.xxx~52993] File[SEP0C2724312843.cnf.xml.sgn] not found

09:11:43.737 |   CReqContext::tftp[0xa3d6140~415~10.xx.xxx.xxx~49649] File[CTLSEPD0C789141D30.tlv] not found

09:11:43.813 |   CReqContext::tftp[0xa3d6b20~416~10.xx.xx.xx~51180] File[ITLSEPD0C789141D30.tlv] not found

09:11:44.127 |   CReqContext::tftp[0xa3d7ee0~418~10.xx.xx.xx~50480] File[SEPD0C789141D30.cnf.xml] not found

did a hard reset of one of the phone and also factory reset, didn't make any difference. welcome for any suggestions.

Thanks

1 REPLY
New Member

7940 phones stuck on requesting screen

Hi

   Could anyone help on this.

Thanks

173
Views
0
Helpful
1
Replies
CreatePlease login to create content