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7940 phones stuck on requesting screen

barry florence
Level 1
Level 1

call manager 8.5

call manager device defaults as follows,

7940 sccp ---- P00308010200

sip ---- P0S3-8-12-00

firmware  version on the phone itself as follows,

app id : p00308010200

boot load : pc0303010001

version 8.1(2.0)

phones are registered, but it does goes to "requesting" now and then and then return back to normal, it looks fail to update. lot of phones has the same issue, it recently started to happen no change made except there were addition of few licenses to call manager

phones logs shows as follows,

09:11:38.040 |   CReqContext::tftp[0xa3d2fe0~410~10.xx.xxx.xxx~49866] File[CTLSEP0C2724312843.tlv] not found

09:11:38.122 |   CReqContext::tftp[0xa3d39c0~411~10.xx.xxx.xxx~49995] File[ITLSEP0C2724312843.tlv] not found

09:11:38.511 |   CReqContext::tftp[0xa3d4d80~413~10.xx.xxx.xxx~52993] File[SEP0C2724312843.cnf.xml.sgn] not found

09:11:43.737 |   CReqContext::tftp[0xa3d6140~415~10.xx.xxx.xxx~49649] File[CTLSEPD0C789141D30.tlv] not found

09:11:43.813 |   CReqContext::tftp[0xa3d6b20~416~10.xx.xx.xx~51180] File[ITLSEPD0C789141D30.tlv] not found

09:11:44.127 |   CReqContext::tftp[0xa3d7ee0~418~10.xx.xx.xx~50480] File[SEPD0C789141D30.cnf.xml] not found

did a hard reset of one of the phone and also factory reset, didn't make any difference. welcome for any suggestions.

Thanks

1 Reply 1

barry florence
Level 1
Level 1

Hi

   Could anyone help on this.

Thanks

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