Step 1 Unplug the power cable from the phone and then plug it back in.
The phone begins its power up cycle.
Step 2 Immediately press and hold # while the Headset, Mute, and Speaker buttons turn on and off in sequence.
Release # after the Speaker button turns off.
The Headset, Mute, and Speaker buttons flash in sequence to indicate that the phone is waiting for you to enter the key sequence for the reset.
Step 3 Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.
If you repeat a key within the sequence (for example, if you press 1223456789*0#), the sequence will still be accepted and the phone will reset.
If you do not complete this key sequence or do not press any keys, the Headset, Mute, and Speaker buttons will stop flashing after 60 seconds and the phone will continue with its normal startup process. The phone will not reset.
If you enter an invalid key sequence, the buttons will stop flashing immediately and the phone will continue with its normal startup process. The phone will not reset.
If you enter this key sequence correctly, the phone displays this prompt:
Keep network cfg? 1 = yes 2 = no
Step 4 To maintain existing network configuration settings for the phone when the phone resets, press 1. To reset network configuration settings when the phone resets, press 2.
If you press another key or do not respond to this prompt within 60 seconds, the will continue with its normal startup process and will not reset.
Otherwise, the phone goes through the factory reset process.
Re: 7940 SIP Phone, unable to do a password reset or factory def
Thanks for the detailed email. Unfortunately the above procedure does not reset the phone to factory defaults. I have done this on other SIP and SKINNY phones and it worked. This phone and few other phones for some reason do not seem to honor the "#" key on boot-up.
What other choices do I have. I need to convert this SIP phone into a SKINNY phone. Is there any other method for this without resetting the phone to factory default?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...