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7941 reloads during conversation

I loaded SCCP41.8-2-1ES5S yesterday to resolve some issues with our phones that did not get the correct time after DST.

Today while two of our operators where on conversations their 7941g-ge phones rebooted and started upgraded.

I was under the impression this is not suppose to happen while users on on the phone.

Is there a good way to troubleshoot why this happened?

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Re: 7941 reloads during conversation

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a008041af58.html#wp1031311

What do you see for the restart code?

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a0080080689.html

?TCP-timeout?connection closed due to exceeding the allowed retry time.

?TCP-Bad-ACK?connection closed because an unacceptable ACK was received.

?CM-reset-TCP?Cisco CallManager closed and initiated the closing of connection.

?CM-closed-TCP?Cisco CallManager closed and initiated the closing of connection.

?CM-aborted-TCP?Cisco CallManager closed and initiated the closing of connection.

?CM-NAKed?Cisco CallManager refused the connection attempt.

?KeepaliveTO?phone closed because of a Keepalive Timeout.

?Failback?phone closed due failback to a higher priority Cisco CallManager.

?Phone-Loading?phone closed to upgrade software. This message appears only if TFTP fails during software upgrade.

?Phone-Keypad?phone closed due to a **#** reset.

?Phone-Re-IP?phone closed due to a duplicate IP address condition.

?Reset-Reset?phone closed due to receiving a Reset/Reset from Cisco CallManager administration.

?Reset-Restart?phone closed due to receiving a Reset/Restart from Cisco CallManager administration.

?All-CMs-Bad?phone detected a state in which all Cisco CallManager servers failed their keepalives.

?Phone-Reg-Rej?phone closed due to receiving a registration reject.

?Phone-Initialized?phone has not experienced a connection close since the hardware reset or since it was powered on.

?Elapsed time?the amount of time that has elapsed since the phone connected to Cisco CallManager.

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