07-12-2010 09:11 PM - edited 03-15-2019 11:40 PM
Cisco 7941 IP phones are showing registration reject.
07-12-2010 09:44 PM
First thought is to check to ensure that you used the correct model type
defined. For instance, check your phone to see if it is actually a 7941G-GE
while the CUCM has the device configured as a 7941G (or check for the
opposite situation as the case may be).
Second thought is that we would need to know a little more about the error
message seen on the phone as well as message recorded in the application
syslog.
HTH.
Regards,
Bill
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07-12-2010 09:45 PM
Thanks for update,
here is my debug message
10:16:21 9: Name=SEP001B5413E0CA Load= SCCP41.8-3-4SR1S TFTP Error
10:16:21 24: Name=SEP001B5413E0CA Load= SCCP41.8-3-4SR1S Last=Phone-Reg-Rej
07-12-2010 10:02 PM
There are logs with more detail on the CUCM server. Please post those.
There are various things that could cause a TFTP error:
1. An incorrectly specified IP address (static or DHCP) for the TFTP server
2. A misconfigured station in CUCM (check device name for instance)
3. TFTP service has lost its subscription to the dblnotify service. You can
test this with a TFTP client. Try to pull down the phone config XML to
your client. If you have multiple TFTP servers, see if one works and the
other does not.
4. The two messages you provided in combination could occur when the TFTP
server has an issue servicing the configuration file AND the IP address the
phone is using for TFTP is a server that does not have the call manager
service running. When a phone can't download its configuration, it will
attempt to register to the TFTP server.
#4 implies that you should figure out the TFTP issue as a precursor to
determining the registration issue as there is a likely connection.
Oh, and do ensure you check model types still.
HTH.
Regards,
Bill
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12-06-2017 06:52 AM
I am also facing same issue, can you please share the commands to debug phone registration process?.
Thanks & Regards,
Rajesh
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