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7942 firmware upload not listed as device option

We recently uploaded the firmware for 7942/7962 using the .sgn file to a ccm 5.1.2 cluster.  The upload was successful but the device is still not available for use even after restarting the TFTP service and rebooting the Publisher.  Any thoughts would be appreciated.

3 REPLIES
Hall of Fame Super Red

Re: 7942 firmware upload not listed as device option

Hi Linda,

If the 7942 is not listed in the Device defaults or the Add/New phone model 7942

then you will need to add the device pack instead of just the 7942 Firmware. It looks

like the device pack below would add the 7942 in CUCM 5.1(2)

Cisco Unified CallManager Device Package 5.1.2 (3128-1)

Release Notes

http://www.cisco.com/web/software/282074299/18326/cmterm-devicepack-5_1_2_3128_readme.html

Cheers!

Rob

New Member

Re: 7942 firmware upload not listed as device option

Hi Rob,

That did the trick!  Thanks for the suggestion.

Linda

Hall of Fame Super Red

Re: 7942 firmware upload not listed as device option

Hi Linda,

You are most welcome Glad that worked for you.

Cheers!

Rob

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