Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

7942 Phones Randomly Rebooting - DHCP Option 151?

Hi,

We have a site where by the phones are occasionally and randomly rebooting mid call.

We checked cabling, switch configuration etc.

The phones are set tp pickup their ip address from the DHCP on the VGW.

I have set the Option 150.

However - I was reading through this article from Cisco and it is saying to use

Option 151 - see link below and click on the Verify DHCP Settings.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7905g_7912g/5_0/sip/english/administration/guide/LowPtrb.html#wp1091891

Can anyone advise please

Regards

Dominic

1 REPLY
Hall of Fame Super Silver

7942 Phones Randomly Rebooting - DHCP Option 151?

Did you look through the phone console logs to see what it's seeing? Those are very detailed and should point you to the right direction.

HTH,

Chris

739
Views
0
Helpful
1
Replies
CreatePlease login to create content