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7942 WEB access problem


We have a call manager version 8.6.2 ,The problem is we can't open phones 7942 through web page,when I press on the IP address for the phone ,I got a message from the browser that internet explorer can't display the webpage.

Troubleshooting steps:

1-Enabled WEB access on phones 7942 using BAT tools.

2-We upgraded 7942 phones to latest firmware (SCCP42.9-3-1SR2-1S)

3-Try to use another browser chrome and opera but problem still exist

I can open any phones except this model,Any Idea?


Ahmed Fathy

Hall of Fame Super Gold

7942 WEB access problem

Can you ping the phone ?

Community Member

7942 WEB access problem

I can ping the phone but when I telnet to the IP address using port 80 ,I received below error

Connecting To X...Could not open connection to the host, on port 80: C

onnect failed

7942 WEB access problem

Hi Ahmed,

If the phone(s) have an ITL Issue then they will not accept the updated phone config telling it to enable it's web server. I suggest you remove the ITL File from one of the phones, and after it reboots see if the web server is accesable then.

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