Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

7945 can't delete ITL as More button non-responsive (maybe CSCti99770)

CSCti99770   What is the fix for this?  I have some phones I can't delete the ITL on when I walk up to them. 

I have a 7945 SCCP 9.1.1SR1S  that I can’t press the More button in the ITL (it shows unlocked) to delete the ITL.  Is the above my bug?  What is the fix?  It shows insufficient permissions in Bug Tooklit.

 

We hit CSCtn50405 CUCM DRF Backup does not backup certificates with a same version hardware replacement.

This shows that a Factory Reset doesn't delete the ITL.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7965g_7945g/6_1_3/english/administration/guide/7965_613_AG/7965trb.html#wp1087544

Video Demo of Problem

https://www.youtube.com/watch?v=LRmVNPqLGtw

 

 

2 REPLIES

Was this the faulty softkey

Was this the faulty softkey button on the phone thing?

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

It appears the button was

It appears the button was broken on the phone.  Customer is going to RMA phone.

107
Views
0
Helpful
2
Replies