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New Member

7945 not working after a factory reset

Dears

I have a cucm 7.1.5.20000-6 and two 7945 phones

I did a factory reset to the first one "# 123456789*0#"

 now it hangs in the welcome message for 3 mins the it gives me  "auth fail" 

The second phone I did the reset by "*# 3491672850*#" for it gives me a blank screen and nothing else, I checked the DHCP settings the network configuration they are OK 

 

Any help would be REALLY APPRECIATED

 

Cheers

1 ACCEPTED SOLUTION

Accepted Solutions

Hi.Ok so upload to CUCM the

Hi.

Ok so upload to CUCM the newest version  and upgrade again to 9.3.1-SR4 and see if it makes the difference. 

If not, try the same procedure with a 8.5(2) version to than upgrade to 9.3 .

 

 

HTH

 

Regards

 

Carlo

 

Please rate all helpful posts "The more you help the more you learn"
5 REPLIES

Hi.Try to reset tftp server.

Hi.

Try to reset tftp server. Probably you have an older firmware version on the phone than on CUCM.

Try to download the 8.5(2) version from the below link and upload to CUCM.

http://software.cisco.com/download/release.html?mdfid=281346594&flowid=46217&softwareid=282074289&release=8.5%282%29&relind=AVAILABLE&rellifecycle=&reltype=latest

Reset the ftfp server and check on "Device defaults" if the load for 7945 has changed , otherwise change it to SCCP45.8-5-2.

After that, you can upgrade the phone to a newer version.

 

HTH

 

Regards

 

Carlo

 

Please rate all helpful posts "The more you help the more you learn"
New Member

Hi Carlothe 7945 firmware is

Hi Carlo

the 7945 firmware is SCCP45.9-3-1SR3-1S it's a new one !

Hi.Ok so upload to CUCM the

Hi.

Ok so upload to CUCM the newest version  and upgrade again to 9.3.1-SR4 and see if it makes the difference. 

If not, try the same procedure with a 8.5(2) version to than upgrade to 9.3 .

 

 

HTH

 

Regards

 

Carlo

 

Please rate all helpful posts "The more you help the more you learn"
New Member

Thanks MAN :) It's working

Thanks MAN :)

 

It's working

Glad that helped ;)  Regards

Glad that helped ;)

 

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"
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