01-17-2012 11:46 AM - edited 03-16-2019 09:03 AM
I have some 7945 phones that do not want to register with the 8.5.1 CM. I added the phone manually and the DHCP pool has the Option 150 set to the correct server. I did a factory restore on the phone and the phone started to download/upgrade the software from the TFTP server. then the phone shows up in the CM with "Unregistered" and i can click on the IP address in the CM and it takes me to the phone's webpage. But the phone screen toggles between "Registering" and "Configuring Unified CM List" not sure what to do at this point... i deleted the phone from CM and added it back in but that did not make a difference... I was able to get the phone to register with an older version (6.1.3) CM but it will not register with the new 8.5.1... I also have other 7945s that are currently working with 8.5.1.... so maybe this batch of phones that came from one of our other sites is bad... but unlikely... very weird and frustrating. Any advice is appreceiated. Thanks. Kamil
01-17-2012 11:47 AM
This sounds like ITL certificate issue, delete the cert from the phone and it should register fine.
Chris
01-17-2012 12:33 PM
I deleted the ITL file but it's still doing the same thing... phone screen toggles between "Registering" and "Configuring Unified CM List"
01-17-2012 12:36 PM
So, the phone is defined in CUCM properly (proper phone type)?
Looking at IP configuration on the phone does it show correct TFTP server?
Can you ping the phone from CUCM?
What is the phone status log showing?
Chris
01-17-2012 01:53 PM
The issue was with the "Phone Button Template" I was using a bad template... So I just changed the Phone Button Template to use the default "Standard 7945 SCCP" template, then the phone registered with the CM... thanks for your help... it pointed me in the right direction.
Kamil
01-17-2012 02:43 PM
Great, glad all is well for you!
HTH, please rate all helpful posts!
Chris
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide