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7960/7962 Product Specific Configuration Layout Missing

We recently upgraded our cluster to 6.1.3(a) and have had some issues pop up; one of the major ones is that the Product Specific Configuration Layout portion of the Phone Configuration page is missing for 7960 and 7962 phones; it is there for 7961 phones. Because of this all the VT Advantage cameras we have assigned to users will not work if they don't have a 7961 phone. Has anyone else run into this issue? Any ideas on a fix?

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Silver

Re: 7960/7962 Product Specific Configuration Layout Missing

To resolve this issue, you may try to upgrade to latest patch and Restart CM Services then you can able to see the missing information.

New Member

Re: 7960/7962 Product Specific Configuration Layout Missing

I have the same problem with 7942 configuration, though it did not happen due to upgrade, it just disappeared some day. Have you solved this?

Best Wishes Satu

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